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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seasoned Security Management Professional with over twenty years’ experience in law enforcement and correctional/healthcare industry, thirteen years as a supervisor of over 30 security personal. Excelled in following all state and federal regulations for the operational systems of both correctional and medical facilities. Supervised staff in JCAHO reviews concerning the security department. Participated in quality and process improvement projects to reduce violence and improve outcomes for mental health patients. Expertise in conducting preliminary and follow-up investigations and writing detailed reports. Extensive knowledge of law enforcement practices, investigation techniques, and security equipment operation. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Employee trainer in CPR, MANDT a non-violent de-escalation tactic, Crisis Intervention, and safety training protocols. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Employee coach for those needing extra training for career development. I have had a license/certification as a Correctional Officer, armed/unarmed security guard.

Skills
  • Dispatch
  • Conflict resolution techniques
  • Stationary surveillance
  • Theft Prevention Training
  • Emergency Management
  • Crisis Intervention Training
  • Criminal Law Knowledge
  • Crime Prevention Methods
  • CCTV Surveillance
  • Safety and Security
  • Arrest procedures
  • Staff Management
  • Investigation documentation
  • Criminal Investigations
  • Weapons training
  • Military experience
  • Electronic surveillance
  • Emergency Response
  • Relationship building and management
  • Superior customer service
Work History
Security Officer, 11/2019 - Current
Sp Plus Corporation Fort Lauderdale, FL,
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Wrote reports detailing visitors, incidents and resolutions.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked personnel ID badges and issued temporary credentials to visitors.
Security Captain, 03/2007 - 09/2018
Mercy Medical Center - Baltimore, Md Glen Burnie, MD,
  • Developed improved training methods with focus on public safety and officer awareness.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Recorded incident reports with detailed accounts of occurrences.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
  • Supervised team of security officers and managed scheduling and performance evaluations.
  • Oversaw staff timekeeping entries and reports in Kronos.
  • Drafted security operating procedures and training materials for human resources department.
  • Kept team compliant with security protocols and appearance standards.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.
  • Monitored and evaluated unit performance on key security issues and recommended corrective action programs where appropriate.
  • Trained and coached new employees to maximize team performance.
Correctional Sergeant, 10/1995 - 03/2007
State Of Kentucky 7619 State Route 365 Sturgis, KY,
  • Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Completed daily work report sheets and delegated tasks to employees.
  • Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Handled inmate counts and searches for missing inmates.
  • Supervised employees and performance of tasks and managed offenders.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Improved operations through consistent hard work and dedication.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Master of Arts: Health Care Administration (MHA), Expected in 10/2021
-
University of Arizona Global Campus - San Diego, CA,
GPA:
Bachelor of Science: Social And Criminal Justice, Expected in 02/2016
-
Ashford University - San Diego, CA
GPA:
Correctional Officer Academy: Corrections, Expected in 01/1996
-
Indian River State College - Ft. Pierce, FL
GPA:
Certifications
  • AHA Basic Life Support/CPR Certified
  • Crisis Intervention Team (CIT) Certified
  • Certified MANDT Educator: Non-violent, safe-handling practices of physically aggressive/confrontational situations and the use of maximally effective de-escalation tactics in the behavioral-health setting; for initial employee training and or (re)certification.
  • Healthcare Financial Management Association; Certified Specialist Business Intelligence (CSBI).
  • FEMA Certification; Introduction to Incident Command System ISC-100
  • FEMA Certification; Basic Incident Command System for Initial Response IS-00200.c
  • FEMA Certification; Introduction to the National Incident Management System IS-00700.b
  • FEMA Certification; National Response Framework, An Introduction IS-00800.c

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Resume Overview

School Attended

  • University of Arizona Global Campus
  • Ashford University
  • Indian River State College

Job Titles Held:

  • Security Officer
  • Security Captain
  • Correctional Sergeant

Degrees

  • Master of Arts
  • Bachelor of Science
  • Correctional Officer Academy

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