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Security Dispatcher Resume Example

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SECURITY DISPATCHER
Professional Summary

I have excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Knowledgeable about training employees, coordinating work schedules And any issues or task that need to be completed . Advanced skills in Microsoft 360.

Multi-faceted, efficient, and reliable administrative professional with 10+ years of experience supporting executives, sales personnel, and managers to improve internal operations for small businesses.

Proficient in CRM applications and design programs. Diversified skill set covering administrative support, client relations, writing, human resources and recruiting, account management, and project management. Excellent interpersonal, phone, and digital communication skills.

Skills
  • Prioritizing calls
  • MS Office
  • Administrative skills
  • Dispatching Field Personnel
  • Communications
  • Relationship development
  • Excel spreadsheets
  • Clerical support
  • Employee training
  • Verifying coverage
  • Service coordination
  • Time management
  • Dispatching procedures
  • Updating logs
  • Delivery policies
  • New hire training
  • Schedule Coordination
  • Database administration
Work History
Security Dispatcher, 06/2019 to Current
Chief Protective Services – Corona, CA
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Maintained updated and detailed records of calls in physical and electronic database.

  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Provide Clerical And Secretarial Support To Others In The Office To Maintain an efficient office environment
Customer Service Cashier, 09/2018 to 04/2019
Mayflowers Flower Shop – Riverside, CA
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Apparel Associate, 04/2018 to 06/2018
Walmart Super Center – Riverside, CA
  • Maintained loss prevention standards by monitoring and observing customers on sales floor.
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Greeted and interacted with over [Number] customers per [Timeframe] to assist in selecting and locating merchandise.
  • Operated cash register to complete cash, check and credit card transactions.
  • Opened and closed cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.
  • Used POS system to process financial transactions, including sales, returns and exchanges.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Onsite Coordinator, 06/2017 to 02/2018
Proactive Staffing – Colton, CA
  • Managed hiring for certain roles and actively coordinated talent management and recruitment.
  • Conducted routine quality audits to verify progression against specifications and initiated corrective actions to remedy concerns.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Analyzed employment-related data and prepared required reports.
  • Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development.
  • Assessed employee performance and issued disciplinary notices.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Ran queries and reports through the system.
Education
High School Diploma: 06/2017
John W. North High School - Riverside, CA
Additional Information

Miriam Diaz, Branch Manager

Proactive Staffing

Office: (909) 433-9900

Terry Voo, Manager

Walmart SuperCenter

Office: (951) 689-4595

Leo, Manager

Mayflowers Flower Shop

Office: (951) 687-2487

Evelyn Bendik, HR Director

Chief Protective Services

Office: (888) 332-4648

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Resume Overview

Companies Worked For:

  • Chief Protective Services
  • Mayflowers Flower Shop
  • Walmart Super Center
  • Proactive Staffing

School Attended

  • John W. North High School

Job Titles Held:

  • Security Dispatcher
  • Customer Service Cashier
  • Apparel Associate
  • Onsite Coordinator

Degrees

  • High School Diploma : 06/2017

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