Security Compliance Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
High drive and goal-oriented Information Technology (IT) manager bringing 24+ years of IT experience including 14+ years in IT leadership including oversight of security risk assessments, IT audits, and due diligence for acquisitions. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. - IT Audit and Compliance - Process improvement - Relationship building and management - Change management - Operational improvement - Acquisitions & Denovos IT needs - Ability to multi-task - Project organization - IT audit and compliance - Strong interpersonal skills
  • Acquisitions, Newsletter
  • Anti-virus, Nortel
  • Application development, Novell
  • AS400, OCR
  • Backup, Operating systems
  • Budgets, Operations Management
  • Cabling, OSPF
  • Cisco Certified Network Associate, Policies
  • Change management, Programming
  • Hardware, Real time
  • Computer hardware, Risk analysis
  • Encryption, Risk assessment
  • Clients, Routers
  • Disaster recovery planning, Servers
  • Disaster Recovery, Strategic planning
  • Documentation, Switches
  • Due diligence, Technical support
  • Email, Phone
  • Help Desk, Phones
  • IP, Troubleshoot
  • ISO, WAN
  • ITIL
  • LAN
  • Laptops
  • Leadership
  • Legal
  • Managing
  • Access
  • Excel
  • Exchange
  • Exchange 5.5
  • Office
  • Windows platform
  • Windows
  • Works
  • Migration
  • Network hardware
  • Networks
  • Network
Work History
09/2011 to Current
Security & Compliance Manager Mode Pittsburgh, PA,
  • Coordinates and oversees yearly security risk assessment and phishing test done by 3rd party vendors.
  • Review any findings and recommendations with the vendor and IT leadership team to develop a remediation plan.
  • Manages the yearly SOX testing for the IT Department and performs testing for all controls.
  • Report deficiencies to management and discuss remediation.
  • Assisted the FMC Privacy team with the two-year corrective action plan (CAP) for Azura that was a result from an investigation initiated by the Office of Civil Rights (OCR).
  • This included working with FMC Privacy team and TrustArc, to preform onsite risk analysis, identifying all devices that maintain or access ePHI and provide encryption evidence, and updated HIPAA training for Azura.
  • Responsible for managing the HIPAA risk assessments for all Azura 65 + facilities using the TrustArc tool and following up on any remediation.
  • Liaison between FMC ISO and Azura IT leadership to assist with the HITRUST risk assessment tool.
  • Works with Global Internal Audit (GIA) and IT leadership to gather required documentation from IT to assist with the internal IT audit.
  • Review any findings and recommendations with GIA and IT leadership team to develop a remediation plan.
  • Created monthly Security Tip memo to send via email to all Azura employees and added to Azura company newsletter.
  • Assist internal Legal team with large time-sensitive projects that involve gathering data from many different platforms.
  • Responsible for initiating a data freeze or data wipe of Azura laptops that have been lost or stolen using Absolute (Computrace).
  • Initiated investigations with Absolute team that resulted in the return of a few laptops.
  • Responsible for performing due diligence for new center Acquisitions to assess their current IT platform that includes all computer hardware, network hardware, low voltage cabling and applications and report on any issues or roadblocks that would hold up the starting date.
  • Work collaboratively with Business Integration, Vendors, Consultants and other members of the IT department to develop and track implementation plans to ensure the successful integration of 40 + acquisitions and denovos.
  • Responsible for creating the desktop hardware budgets for acquisitions, relocations and denovos.
  • Manage desktop hardware installs for acquisitions, relocations and denovos.
07/2005 to 03/2011
Vice President Bmo Virtual, NC,
  • Oversees all IT operations including technical support, data center management, vendor relationships, internal application development, customized programming, disaster recovery planning, and Help Desk.
  • Manage the IT department by supporting over 500 end users across the United States with a 95% completion rate of open tickets with 24 hours.
  • Planned and developed the “real time” failover Disaster Recovery Plan with DR Vendor.
  • Created migration plan to move the Help Desk to a ticketing system in 2010 to create efficiency and accountability.
  • Manage parent company IT needs in 2010 which resulted in improved IT audits for the organization in 2010.
  • Implemented project to remove obsolete server’s and replace with a Virtual platform that prepares the company for server growth, while eliminates excessive power needs and reduced cost.
  • Manage Corporate Datacenter which supports over 40 branches with an average of 99% up-time nationwide.
  • Responsible for managing and applying effective information assurance procedures and policies including change management, security policies, disaster recovery, release management, systems maintenance, etc.
  • Implemented the migration plan nationwide from Exchange 5.5 to the current version of Exchange 2007.
  • Partner with Operations Management to convert from an AS400 platform to Windows platform for corporate LOS.
  • Team member of the Strategic planning committee.
03/1996 to 07/2005
Network Engineer Ciena Corp. Remote Site, DE,
  • Ability to install PCs, configured networks, troubleshoot IT issues, and maintain all networks that were assigned for clients.
  • Supported two largest accounts at BIG, Inc; Kinsley Construction, Inc and American Home Bank, NA and all subsidies by providing rapid service for help desk requests, data backup support, server support, and any network maintenance.
  • Worked on all LAN, WAN, PPP, and OSPF for clients.
  • Able to troubleshoot all switches, routers, and servers for all assigned clients.
  • Managed relationships with outside phone vendors by providing support for Nortel Option 11 and CS1000IP systems.
  • Maintained email systems along with anti-virus and anti-spam software programs.
  • Excel in managing operating systems for clients who used Windows, AS400, and Novell.
  • Ability to provide support to clients for PDA’s and mobile phones; iPhones, Blackberry’s, iPads, Droids, etc.
Expected in 2003
CSCC Certified Security Compliance Specialist ITIL Foundation CCNA Cisco Certified Network Associate:
- ,
  • Cybersecurity Awareness Training Leadership seminars Strategic Planning Team IT steering committee Change management committee Education Committee.

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Job Titles Held:
  • Security & Compliance Manager
  • Vice President
  • Network Engineer
  • CSCC Certified Security Compliance Specialist ITIL Foundation CCNA Cisco Certified Network Associate

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