An innovative, technically savvy team player with a service focused attitude thriving in a dynamic, challenging business environment. I am a dedicated, responsible, organized individual with critical thinking and effective communication skills with excellent ability to troubleshoot, multi task and problem solve.
Security Analyst, 11/2013
to 10/2014 TEKSystems\Bank of America – Addison,
Global Access Operations Elevated Server Provisioning and Security Gained strong working knowledge in the use of Control-SA, Mainframe and Midrange for user account provisioning.
Managed Windows and Unix/PowerBroker (AIX, Sun and Linux) user accounts and groups and service accounts.
Elevated user and RG/UR OU administration for migration of Unix platforms into ActiveRoles Server submitted through BMC/Remedy/OIM /ARM ticketing systems and Implementation Engineer approval, AIT Application Manager approval and Data Owner capturing.
Heavy use of Excel Workbooks for bulk provisioning.
Ensured elevated groups are in compliance as per BOA Security Engineering Standards and Policies before granting access to RG/UR groups.
Updated and tracked data owner and share status information in Microsoft Office Access 2007 Database.
Excellent understanding of Service Management Process such Incidents, Service or Change Requests.
Compliance Analyst, 05/2012
to 10/2013 TEKSystems\Bank of America – Addison,
Global Access Operations File Share Remediation and Security Review and analyze Foundstone and Qualys scan reports to identify open shares to remediate.
Locate and interact with the data owners, line of business and support groups to discuss findings and make recommendations on what changes are needed to bring share into compliance.
Perform open share remediation on Server 2003/2008 by removing the Everyone/Authenticated Users groups from the NTFS permission with a Request for Change in IBM Maximo Asset Management.
Create and update Active Directory security groups in ADUC.
Daily use of software tools such as Active Directory, Somarsoft DumpSec, Quest Active Roles Server, Wintel RunBook and Hyena.
Information Security Analyst, 03/2007
to 05/2012 PepsiCo – Plano,
Customer Service and Information Security Worked with Identity Management (idM) - System security tool that allows for one password and routing for approval and denial of requests.
Granted access to various web based applications and databases per SOX compliance in various environments such as Production and Test.
Proficient with ADUC for maintaining Active Directory user accounts, Active Roles for maintaining Active Directory user account, and LDAP/Sessions for maintaining user accounts.
Managed escalated issues in HP Service Manager 7 to maintain the Service Level Agreement for ISG.
Responsible for overlooking various projects such as Alpha LAN id to GPID (Global Personnel ID) Conversion Project for Single Sign-On (SSO), BI (Bottler Integration - Acquisition of 2 Bottlers: Pepsi Bottling Group and Pepsi Americas by PepsiCo) and ensuring that deadlines are met.
Subject Matter Expert on certain PepsiCo applications such as PAAS (PepsiCo Authentication and Authorization Service) that manages certain access granted to all associates and External Vendors such as servers and eRoom.
National Inventory System (NIS) that manages user logins for Inventory Personnel with various roles such as ordering, shipping, and reporting.
Assisted with project work for idM and Active Directory Auto-provisioning.
Testing to ensure all the processes worked for the user accounts to provision properly without manual interaction.
Proficient with Aveksa Compliance Manager for certification, remediation and change validation of user entitlements; establish sustainable access compliance.
Provided 24/7 on call support for user access issues and troubleshooting for various applications.
Partnered with idM Operations Team and idM Engineering team and assisted with testing application access forms in DEV, Pre PROD and Production, creating test cases and process documents for Knowledge Management.
Export Coordinator, 12/1998
to 03/2006 Swarp Spinning Mills PLC
Customer Service Communication and Management Skills Communicated and liaised on a personal level with import departments of international clients in the UK, Germany, Italy, Switzerland, Spain and Mauritius.
Handled import/export inquiries for one of the largest exporters of textile products in Southern Africa.
Coordinated with transporters, forwarding agents and shipping lines.
Managed export container traffic from Ndola through to final destination.
Prepared Export Documentation, including Shipped on Board Bills of Ladings.
Provided direction and consultation regarding customers' complaints with efficient and accurate resolutions.
Coordinated between sales and production departments while supporting customers and technicians.
Prepared and monitored Orders and Delivery schedules.
Prepared, monitored and filed export dockets from production through final delivery to client.
Prepared and executed sales contracts as per terms agreed by marketing director.
Associate Degree: Accounting,
5 1991 Virginia Highlands College - Accounting
Active Directory, AD, AIX, Alpha, AS400, Asset Management, BI, Citrix, consultation, contracts, Conversion, client, clients, Customer Service, databases, Database, Delivery, direction, Documentation, Engineer, forms, HP, IBM, Information Security, Inventory, ITIL, Knowledge Management, LAN, LDAP, Linux, Lotus Notes, director, Mainframe, Management Skills, marketing, Access, MS Access, MS Excel, Excel, Microsoft Office, MS Office, MS Outlook, MS PowerPoint, Wintel, Windows, 2000, Windows 98, MS Word, migration, Communicator, NIS, Oracle, Personnel, Policies, processes, Quest, reporting, routing, sales, servers, shipping, Service Level Agreement, Sun, troubleshooting, Unix, validation
Professional Development/Community Service
Active member of School PTA - 1998 to 2006
Volunteer work at Community Church