Skilled PBX Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction,Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty, committed to addressing customer concerns with speed, accuracy and professionalism.
Managed call flow with up to 4 calls in queue per minute.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Excelled in exceeding daily credit card application goals.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Achieved proper compliance and accurate executive level reporting.
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