secretary manager resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Organized Administrative Services Manager with progressive career successfully overseeing offices in transportation sector. Streamlines processes and drives efficiency to keep projects on task. Deadline-oriented and driven with commitment to excellence. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

  • Process Improvement
  • Hiring and Terminations
  • Records and Database Management
  • Resource Planning
  • Inter-Department Collaboration
  • Regulatory Compliance
  • Policy Management
  • Vendor Relations
  • Company Representation
  • Critical Thinking
  • Verbal and Written Communication
  • Customer Satisfaction Evaluation
  • Strategic Planning
  • Operational Improvements
  • Microsoft Office
  • Supply Management
  • Problem-Solving
  • Electronic Filing Systems
  • Human Resource Management Software
  • Service Provider Sourcing
  • Personnel Needs Assessments
Secretary Manager, 06/XXX9 - 02/2020
Boise Property Management Newark, NJ,
  • Organized and maintained documents, files and records.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.T
  • Managed daily operations within Transportation office by supporting continuous delivery of excellent services and care.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
  • Analyzed and identified improvements to implement in department systems and controls.
  • Evaluated program performance against expectations.
  • Communicated company philosophies and policies, demonstrated work routines and documented performance.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Planned and executed successful corporate meetings, lunches and special events for large and small groups.
  • Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
  • Supported development of trips budgets and financial projections.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Office Administrative Assistant, 01/XXX8 - 02/XXX9
Benihana Inc. Pennsauken, NJ,
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Obtained scanned records and uploaded to database.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened visitors and directed to specific location for office safety.
  • Produced and distributed memos, newsletters, and other forms of communication.
  • Tracked project performance data to generate reports and keep management informed of important trends.
  • Guided administrative and professional staff through computer and software problems.
  • Compiled and produced presentations and reports as directed by leadership team.
  • Made travel arrangements and reservations.
  • Managed daily schedules and sales leads for all Sr. and Jr. Loan Officers.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Drafted professional business documents for various managers and executives.
Receptionist, 03/XXX7 - 06/XXX8
North Hudson Medical Group City, STATE,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Greeted and directed visitors to appropriate personnel and answered average of incoming calls and emails daily.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions, and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Determined needs of visitors and provided information or solutions.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Screened visitors and directed to specific location for office safety.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Assisted current and prospective patients with navigating telephone and web-based support systems.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
Education and Training
Bachelor of Arts: Graphic Design, Expected in 12/2004
University of Panama - City Of Panama,
Status -
Spanish :
Negotiated :
English :
Negotiated :

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Resume Overview

School Attended

  • University of Panama

Job Titles Held:

  • Secretary Manager
  • Office Administrative Assistant
  • Receptionist


  • Bachelor of Arts

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