Accomplished human resources professional bringing 20 years of proven administrative expertise, including human resources regulations and procedures. Strong prioritization, planning and critical thinking skills to multitask in fast-paced settings. Highly organized, diligent and adaptable to dynamic needs.
Skills
Multi-line phone systems
Business correspondence
Expense tracking
Meeting support
Report writing
Verbal and written communication
Account reconciliations knowledge
HIPAA guideline compliance
Monthly, annual report generation
Microsoft Office
Appointment Scheduling
Organization
Digital File Management
Managing purchasing activities
Office administration
Inter-office communications
Keyboarding skills
Supply ordering
Work History
11/2018 to Current
Secretary IIIGap Solutions, Inc – Washington, DC,
Assisted clients by answering questions and fulfilling requests.
Delivered single call resolutions and maintained customer satisfaction through quality servicing.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Responded to guest questions and requests with friendly and knowledgeable service.
Worked with upper management to complete complex projects on tight specific timelines.
Minimized escalations by identifying and addressing client needs.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Communicated with vendors regarding inventory needs.
Entering purchase orders, reconciling them, collecting invoice to process
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
01/2018 to 08/2018
Secretary IIIGap Solutions, Inc – Fort Lewis, WA,
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Positively engaged with customers and maintained professional appearance at all times as company representative.
Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Finalized and processed enrollment applications.
Maintained physical and electronic files.
Provided policy information and maintained enforcement.
11/1998 to 07/2018
HR ManagerRsm – Rockford, IL,
Liaised between multiple business divisions to improve communications.
Structured compensation and benefits according to market conditions and budget demands.
Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
Created and implemented forward-thinking initiatives to improve employee engagement.
Developed succession plans and promotion paths for all staff.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Accurately prepared bi-weekly payroll
Education
Expected in 05/2003 to to
Certificate: Human Resources Development University of Phoenix - Phoenix, GPA:
Expected in 12/2009 to to
Bachelor of Arts: Human Resources Ottawa University - Phoenix, AZ, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.