secretary resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I am a highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I feel I am a hardworking employee with customer service, multitasking and time management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance my work environment. With a background of secretarial duties, receptionist, finance/payroll, medical insurance and assisting in the field of dentistry/oral surgery I will be a perfect fit for the position needed.

  • Verbal and Written Communication
  • Professional and Courteous
  • Computers and Technology
  • Office Equipment Operation
  • Supply Inventory Control
  • Multitasking and Time Management
  • Confidentiality and Data Protection
  • Judgment and Decision Making
  • Ease with Computers and Technology
  • Appointment Coordination
  • Strong Organizational Skills
  • Multi-Line Telephone Systems
  • Task Prioritization
  • Microsoft Office
  • Accounts Receivable and Payable
  • Inventory Purchasing
  • Letter Writing
  • Prioritization and Time Management
  • Filing Experience
  • Confidentiality Understanding
  • Administering Payroll
  • Writing and Editing Skills
  • Invoice Processing
  • Visitor Relations
  • Reception Duties
  • Problem Solving
  • Clear Communication
  • Fast Learner
  • Writing and Editing
  • Cash Drawer Management
  • Accounting and Bookkeeping
  • Inventory Oversight
  • Order Placement
  • Complex Problem Solving
  • Mail Routing and Distribution
  • Employee Communications
  • Critical Thinking
  • Payroll Administration
  • Customer Service
  • Cleaning and Sanitizing
  • Document Sorting
  • Organizing and Categorizing Data
  • Highly Efficient and Productive
  • Payment Distribution
Education and Training
Kountze High School Kountze, TX, Expected in 05/1993 High School Diploma : - GPA :
University Of Miami Miller School Of Medicine - Secretary
Naples, FL, 01/2015 - Current
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Greeted visitors and directed to appropriate location or person.
  • Sent and distributed mail and parcels.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Scheduled meetings and sent invitations specifying time and location.
  • Assisted with accounts receivable and accounts payable functions.
  • Created and updated spreadsheets to track and report data.
  • Managed multiple calendars and contacts using computer software.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Composed and distributed reports, routine correspondence and meeting notes with job-related software.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Composed, edited and typed complex memos and reports with job-related software.
Charleston Area Medical Center - Oral Surgery Assistant
Nitro, WV, 03/1997 - 04/2007
  • Assisted oral surgeon by preparing surgical area ahead of time so that procedures could take place.
  • Gave patients detailed education before surgery to explain side effects and what medications could be used to treat pain.
  • Soothed anxious patients by effectively listening and demonstrating concern for individual fears.
  • Welcomed patients upon arrival, led to surgical area and managed procedure preparations.
  • Took part in surgical procedures by assisting oral surgeon.
  • Assisted dentist with completing procedures.
  • Established clean, sterile and welcoming environment for patients.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Kept track of treatment information in patient records.
  • Updated patient records with new data and treatment information.
  • Took medical and dental history and recorded vital signs of patients.
  • Documented patient records during procedures and added notes taken to treatment chart.
  • Exposed dental diagnostic x-rays.
  • Exposed diagnostic dental x-rays to analyze teeth condition.
  • Gave patients desensitizing agents to prepare for anesthetic administration.
  • Gathered and documented patient medical and dental histories and vital signs.
  • Briefed patients on dental procedures and payment plans to help make informed decisions.
  • Assisted dentist during examination by retracting patient's tongue and cheeks.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
Brigham And Women's Hospital - Certified Public Accountant Secretary/Assistant
Norwell, MA, 02/1995 - 03/1997
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Reviewed general ledger entries for accuracy and completeness.
  • Reviewed and reconciled discrepancies in accounts and financial documentation.
  • Coordinated timely payments from vendors, clients and account holders.
  • Processed payroll entries and reports for employees.
  • Monitored accounts payable and receivable statuses and delegated related tasks.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
  • Provided accounting assistance with payroll, AP, AR and expense tracking support.
Dr. David Nellams - Dental Assistant
City, STATE, 05/1993 - 01/1995
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Laid out dental instruments and equipment before procedures.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Educated patients on treatment procedures and post-procedure home care.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.

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Resume Overview

School Attended

  • Kountze High School

Job Titles Held:

  • Secretary
  • Oral Surgery Assistant
  • Certified Public Accountant Secretary/Assistant
  • Dental Assistant


  • High School Diploma

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