secretary resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Hardworking and focused secretary offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Work History
10/2017 to Current
Secretary Northside Hospital Holly Springs, GA, Tupelo, MS
  • Schedule appointments, respond to emails and write and proofread letters, memorandums and other business correspondence for a team of 10.
  • Maintain fully functional office equipment and well-organized office supplies inventory.
  • Handled confidential information in professional manner.
  • Answered high volume of phone calls and email inquiries.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated travel arrangements and bookings for executive staff.
  • Organized and updated schedules for executives.
  • Developed and implemented office policies and procedures to facilitate smooth workflow.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Recorded and distributed minutes of meetings to reflect format and level of detail determined.
  • Wrote clear, brief notes to record all motions and decisions of meetings.
10/2013 to 12/2017
Office Manager Ocado Group Plc Detroit, MI, Tupelo, MS
  • Greeted an average of 60 incoming visitors and customers per day professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered multiline phone system by the third ring and transferred callers to the appropriate staff member.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained computer and physical filing systems
06/2013 to 09/2017
Post Office Clerk United State Postal Service City, STATE, Nettleton, MS
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Organized envelopes, postage and mail correspondence for a staff of 50 and a management group of 13, maintaining postage meters and coordinating with delivery and courier services.
  • Restocked office supplies and retrieved files for staff.
  • Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
  • Sorted mail according to size, shape and destination.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Provided service and sales to walk-in customers.
  • Weighed mail and computed pricing amounts.
  • Documentation and reporting
  • Multitasking
  • Verbal and written communication
  • Computer literacy
  • Time management
  • Transcription and dictation
  • Attention to detail
  • Organization skills
  • Patient Care
  • Team Leadership
  • Public Health
  • Hiring And Recruitment Knowledge
  • Report Generation
Work History
11/2022 to 06/2023
Shift Supervisor CVS Pharmacy , ,
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
J to
, ,
08/2012 to 11/2022
Store Manager, Certified Pharmacy Technician Walgreens , ,
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
01/2011 to 11/2011
Team Lead — District, Head supervisor East MS Community College, Associates of Arts , ,
  • For 6 stores in my district
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
Expected in 06/2022 to to
Bachelor of Arts: Business Management
Arkansas State University - State University, AR
  • Dean's List 2022 Arkansas State University
  • Honor Roll 2021-2022 Arkansas State University
  • Honoree of Customer Service Excellence Award 2015-2022

  • Awarded 2019 Employee Recognition Dedication Service Award

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Resume Overview

School Attended

  • Arkansas State University

Job Titles Held:

  • Secretary
  • Office Manager
  • Post Office Clerk


  • Bachelor of Arts

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