secretary resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

  • Multi-Line Phone Systems
  • Confidentiality Understanding
  • Appointment Scheduling
  • Database maintenance
  • Cross-functional communication
  • Business correspondence
  • Microsoft Office
  • Payment posting
  • Verbal and written communication
  • Supply ordering
  • Organization
  • Office administration
Work History
Secretary, 12/2016 to 03/2020
Epsilon Systems Solutions, Inc.San Diego, CA,
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Secretary, 06/2015 to 09/2016
Epsilon Systems Solutions, Inc.Portsmouth, VA,
  • Kept reception area clean and neat to give visitors positive first impression.
  • Received and routed business correspondence to correct departments and staff members.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Corresponded with clients through email, telephone or postal mail.
  • Collected, sorted, distributed and sent mail and packages.
Customer Service Representative, 09/2012 to 01/2015
Vitas HealthcareSharon Hill, PA,
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions.
  • Processed customer order, quote and return transactions and offered additional products and services.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.
  • Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.
Customer Service Manager, 01/2009 to 08/2012
Lg ChemReno, NV,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed timely and effective replacement of damaged or missing products.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Answered questions about store policies and concerns to support positive customer experiences.
High School Diploma: , Expected in 06/2009
Matawan Regional High School - Aberdeen, NJ

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Resume Overview

School Attended

  • Matawan Regional High School

Job Titles Held:

  • Secretary
  • Secretary
  • Customer Service Representative
  • Customer Service Manager


  • High School Diploma

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