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secretary resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Skills
  • Judgment and Decision Making
  • Multitasking and Time Management
  • Multi-Line Telephone Systems
  • Document and File Management
  • Office Equipment Operation
  • Supply Inventory Control
  • Meticulous Attention to Detail
  • Verbal and Written Communication
  • Microsoft Office Suite
  • Professional and Courteous
  • Microsoft Office
  • Administering Payroll
Experience
Secretary, 11/2021 to Current
Department Of Veterans AffairsLoveland, CO,
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Greeted visitors and directed to appropriate location or person.
  • Sent and distributed mail and parcels.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Assisted with accounts receivable and accounts payable functions.
  • Created and updated spreadsheets to track and report data.
  • Processed documents and materials for dissemination to appropriate parties.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Composed and distributed reports, routine correspondence and meeting notes with job-related software.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
General Manager, 06/2019 to 11/2021
Hilton Grand VacationsWinter Garden, FL,
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Bar Manager, 04/2016 to 06/2019
Iron Hill BreweryMaple Shade, NJ,
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Restocked beer and liquor regularly and after special events.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Monitored cash intake to reduce discrepancies.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Poured wine, beer and cocktails for patrons.
  • Monitored patron alcohol consumption to encourage safety.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Developed and implemented bartender training programs, policies and procedures.
  • Reorganized bar stations to streamline service flow.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
Education and Training
BBA: Business Administration, Expected in 05/2018 to University of Northwestern Ohio - Lima, OH
GPA:

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Resume Overview

School Attended

  • University of Northwestern Ohio

Job Titles Held:

  • Secretary
  • General Manager
  • Bar Manager

Degrees

  • BBA

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