secretary resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.

Seasoned Secretary with solid [Number]-year background in high-volume office settings. Strong regulatory knowledge, multitasking abilities and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing [Number] years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

  • Vendor relations skills
  • Confidentiality understanding
  • Requisition processing
  • Prioritization and time management
  • Office staff leadership
  • Administering payroll
  • Filing experience
  • Accounts receivable and payable
  • Inventory purchasing
  • [Software] expertise
  • Meeting participation
  • Multi-line phone systems
  • Event coordination
  • Scheduling and calendar management
  • Labor relations
  • Accounting skills
  • Excel spreadsheets
  • Database entry
  • Account balancing reconciliation
  • Check processing
  • Calendar management
  • Sensitive material handling
  • Schedule management
  • Transporting files
  • Invoicing and billing
  • Mail management
  • Inventory systems
  • Data entry documentation
  • Cash deposit preparation
  • PC proficient
Secretary, 10/2010 - Current
Epsilon Systems Solutions, Inc. Arlington, VA,
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Created and updated [Software] spreadsheets to track [Type] and [Type] data for [Job title] use.
  • Planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.
  • Assisted with answering phones, filing paperwork, entering data and [Task] to support operations department.
  • Performed tasks to aid in research projects including collecting and entering data and assisting with analyzing data and preparing reports and manuscripts.
Medical Office Receptionist, 08/2019 - 02/2021
Premise Health Silver Lake, WI,
  • Successfully managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Informed patients of financial responsibilities prior to rendering services.
  • Gathered patient records for provider.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Greeted office patients daily by telephone, email or in person.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Entered patient information into system, including insurance, demographics and health history.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Followed infection control procedures to protect patients and staff in waiting area.
HR Generalist, 01/1996 - 10/1999
Nestle International Maricopa, CA,
  • Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
  • Supported clients with HR practice development and program creation, including performance management and evaluations, job descriptions and salary ranges.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Implemented centralized database to streamline data sharing, enhance reporting and realign HR information, including job descriptions, job grades and salary ranges.
  • Maintained records of personnel documents, including payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
  • Completed onboarding and new hire orientation for all employees.
  • Conducted background checks, reference checks and employment verification.
  • Planned and conducted new employee onboarding.
  • Supported employees with benefits enrollments by guiding process and answering questions.
  • Updated database with payroll and employee information.
  • Engaged in data collection, identifying organizational needs and development solutions.
  • Conducted benefits administration for [Number] benefit-eligible employees.
  • Designed new employee packages and sent out via mail and e-mail.
  • Planned, implemented, and conducted training for new hires.
Education and Training
Associate of Science: Early Childhood Education, Expected in 12/2000
Nichols State University - Thibodaux, LA
Status -

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Resume Overview

School Attended

  • Nichols State University

Job Titles Held:

  • Secretary
  • Medical Office Receptionist
  • HR Generalist


  • Associate of Science

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