secretary resume example with 5 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Productive Customer Service driven to accomplish data entry tasks on time or ahead of schedule. Extensive training in Windows Microsoft. Qualified Customer Service committed to data integrity and accurate payment processing. Extensive experience with complex health care database systems. Systematic and organized Customer Service trained in database systems management using a variety of technology platforms. Organized and efficient Customer Service highly skilled in office administration, data organization, proofreading, Data base management and word processing.
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Dedicated and driven secretarial professional skilled in organizing paperwork, setting up contracts and managing mail with accuracy and efficiency. Proficient in assisting with payroll, invoicing and payment processing. Certified in MS Office and master user of Quickbooks.
Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.
Skills
Office Equipment Operation
Microsoft Office Suite
Multi-Line Telephone Systems
Professional and Courteous
Schedule Management
Strong Organizational Skills
Verbal and Written Communication
Confidentiality and Data Protection
Document and File Management
Task Prioritization
Multitasking and Time Management
Ease with Computers and Technology
Microsoft Office
Database Management
Accounts Receivable and Payable
Confidentiality Understanding
Vendor Relations Skills
Filing Experience
Business Administration
Highly Efficient and Productive
Data Entry
Clear Communication
Bilingual in Spanish and English
Applicant Tracking Systems
Social Media Updating
Writing and Editing
Problem Solving
Critical Thinking
Writing and Editing Skills
Database Maintenance
High Volume Phone Inquiries
Customer Service
Cash Drawer Management
Employee Communications
Complex Problem Solving
Website Updating
Order Placement
Cleaning and Sanitizing
Experience
06/2012 to 12/2013SecretaryCarepoint Health | Jersey City, NJ,
Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting
Ext, data, and graphics
Organizes work by reading and routing correspondence; collecting information;
initiating telecommunications
Completes requests by greeting customers, in person or on the
telephone;
Nswering or referring inquiries
Maintains customer confidence and protects operations by keeping
Nformation confidential
Prepares reports by collecting information
Maintains office supplies inventory
by checking stock to determine inventory level; anticipating needed supplies; placing and expediting
orders for
supplies: verifying receipt of supplies.
ACHIEVEMENTS Learned to operate new office technologies as
they
were launched and implemented
11/2011 to 05/2012Customer Service RepresentativeAltruist | Los Angeles, CA,
72212
Andle customer inquiries, complaints, billing questions and payment extension/service requests
Calm angry
Allers, repair trust, locate resources for problem resolution and design best-option solutions
Interface daily
Ith internal partners in accounting, field services, new business, operations and consumer affairs divisions
RTA: Moving to another state Accomplishments:
Managed a high-volume workload within a deadline-driven environment
Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established
Mployees .Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and
Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Reviewed customer account information to determine current issues and potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to determine best methods to resolve service and billing issues.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Made outbound calls to obtain account information.
Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Assessed customer needs and upsold products and services to maximize sales.
01/2003 to 01/2006Sales Person/OwnerAlorica Inc. | Humble, TX,
Welcomes customers by greeting them; offering them assistance
Directs customers by escorting them
to racks
and counters; suggesting items
Advises customers by providing information on products
Helps
customer
make selections by building customer confidence; offering suggestions and opinions
Documents sale
by creating or updating customer profile records
Processes payments by totaling purchases; processing
checks,
cash, and store or other credit cards
Keeps clientele informed by notifying them of preferred customer
sales and
future merchandise of potential interest
Contributes to team effort by accomplishing related results as
needed.
01/2003 to 05/2003Bilingual Customer Service RepFlake Wilkerson Insights | City, STATE,
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
Listen attentively to caller needs to ensure a positive customer experience
Access electronic and paper cataloging systems to look up product information and availability
Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds Accomplishments: Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion
Memorized the company's product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service
Recommended solutions within customer budgets and proactively followed up with all leads.
Education and Training
Expected in 01/2003 to to High School Diploma | Hall High School, Little Rock, ARGPA: Skills
collection (Less than 1 year)
customer service (Less than 1 year)
Data collection (Less than 1 year)
data entry (Less than 1 year)
Entry Level (Less than 1 year)
Excel (Less than 1 year)
Lead Generation (Less than 1 year)
MS Word (Less than 1 year)
Multiline (Less than 1 year)
Multiline Phone (Less than 1 year)
operations (2 years)
problem-solving (Less than 1 year)
Quickbook (Less than 1 year)
RECEPTIONIST (Less than 1 year)
Records Management (Less than 1 year)
RETAIL SALES (Less than 1 year)
Word (Less than 1 year)
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