Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Skills
Office staff leadership
Accounts receivable and payable
Confidentiality understanding
Filing experience
Prioritization and time management
Professional and Courteous
Strong Organizational Skills
Microsoft Office
Experience
08/2021 to Current
SecretaryFreeport-Mcmoran Copper & Gold Inc. – Parshall, CO,
Maintained organized filing system of paper and electronic documents.
Coordinated communications, taking calls, responding to emails and interfacing with clients.
Ordered office supplies to purchase items and maintain appropriate levels.
Drafted agendas, meeting notes and other documents to enhance collaborative process.
Managed staff calendars and coordinated travel, meeting and hotel accommodations.
Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Processed documents and materials for dissemination to appropriate parties.
Composed and distributed reports, routine correspondence and meeting notes with job-related software.
Prepared and updated office equipment list.
Managed multiple calendars and contacts using computer software.
06/2020 to 09/2021
Head WaitressAce Hardware – New York, NY,
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Greeted customers, answered questions and recommended specials to increase profits.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Calculated charges, issued table checks and collected payments from customers.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Served high volume of tables at once and simultaneously supervised serving staff.
Trained new wait staff team members in proper procedures and important standards of establishment.
Implemented new POS system and trained staff members on use.
Relayed orders to service bar and kitchen via point-of-sale register system.
Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
04/2019 to 06/2020
Grocery ClerkCargo Largo – Kansas City, MO,
Managed cash register operations using POS system and processed sales and returns.
Operated cash registers, scanners and computers to itemize and total customer purchases.
Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
Created and built product displays to engage customers through visual merchandising.
Processed customer orders and payments with POS system or cash register.
Followed instructions to properly arrange merchandise items.
Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
Established and managed objectives for team production and customer service.
Answered questions and inquiries per shift regarding products, prices and availability.
Pulled items from stock using lift equipment and added to shelves or bins.
02/2017 to 05/2020
Cashier Team LeadEasy’s POP SHOP – City, STATE,
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Processed payments promptly for customers to exceed productivity standards.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Rotated and merchandised products at point-of-sale to improve impulse buy rate.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Verified customer age requirement for alcohol or tobacco purchases.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Answered customer questions and provided store information.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Prepared cash deposits and balanced store safe for opening and closing of business.
Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Education and Training
Expected in 12/2019 to to
High School Diploma: Lefors High School - Lefors, TX, GPA:
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