Secretary Resume Example
Love this resume?Build Your Own Now
SECRETARY
Professional Summary
Personable and dedicated Customer Service Representative with experience in all aspects of the retail industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses!
Skills
|
|
Work History
01/2020 to CurrentSecretarySt Joseph School Of Nursing | North Providence , RI
- Keep office supplies stocked and place orders to maintain levels.
- Draft and correct professional business letters, internal memoranda and less formal email communication.
- Support projects with effective scheduling, document coordination and resource coordination.
- Revise and maintain a master calendar for client appointments.
- Maintain a organized filing system of paper and electronic documents.
- Keep office equipment functional and supplies well-stocked to promote efficient operations.
- Assist in production and distribution of memos, newsletters, email updates and other forms of communication.
- Coordinate communications, including taking calls, responding to emails and interfacing with clients.
- Coordinate travel arrangements, including booking airfare, hotel and ground transportation.
07/2018 to 11/2019Floor ClerkKroger | Milwaukee , WI
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Replenished inventory with focus on addressing customer needs.
- Removed outdated and overripe items from stock to eliminate health risks.
- Processed customer purchases and returned proper currency and bills, maintaining 100% accuracy rate.
- Communicated effectively with members of public and with other crew members in an often crowded and noisy environment.
02/2018 to 06/2018SecretarySt Joseph School Of Nursing | Johnston , RI
- Received and routed incoming calls and correspondence to promote timely communication.
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Drafted and corrected professional business letters, internal memoranda and less formal email communication.
- Maintained organized filing system of paper and electronic documents.
- Sorted and distributed business correspondence to the correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
01/2011 to 10/2013Front Desk ClerkTropicana Entertainment | Atlantic City , NJ
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations at a busy facility with many nightly guests.
- Planned coverage needs and organized services to support incoming special events.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Education
04/2017GEDLincoln High School , City
No Degree | Medical Coding And BillingAAPC, City
I am currently studying for my medical coding and billing certificate.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Measurable results
Resume Overview
School Attended
- Lincoln High School
- AAPC
Job Titles Held:
- Secretary
- Floor Clerk
- Front Desk Clerk
Degrees
- 04/2017 GED
No Degree | Medical Coding And Billing
Similar Resumes
