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Secretary Resume Example

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SECRETARY
Professional Summary

Personable and dedicated Customer Service Representative with experience in all aspects of the retail industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses!

Skills
  • Customer Service
  • Filing experience
  • Scheduling and calendar management
  • Letter writing
  • Prioritization and time management
  • Preparing contracts
  • Vendor relations skills
  • Administering payroll
  • Inventory purchasing
  • Multi-Line Phone Systems
  • Confidentiality Understanding
  • Business correspondence
  • Keyboarding skills
  • Organization
Work History
01/2020 to CurrentSecretaryLucky 13 Home Improvement | Helena, MT
  • Keep office supplies stocked and place orders to maintain levels.
  • Draft and correct professional business letters, internal memoranda and less formal email communication.
  • Support projects with effective scheduling, document coordination and resource coordination.
  • Revise and maintain a master calendar for client appointments.
  • Maintain a organized filing system of paper and electronic documents.
  • Keep office equipment functional and supplies well-stocked to promote efficient operations.
  • Assist in production and distribution of memos, newsletters, email updates and other forms of communication.
  • Coordinate communications, including taking calls, responding to emails and interfacing with clients.
  • Coordinate travel arrangements, including booking airfare, hotel and ground transportation.
07/2018 to 11/2019Floor ClerkMcdonalds | Helena, MT
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Replenished inventory with focus on addressing customer needs.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Processed customer purchases and returned proper currency and bills, maintaining 100% accuracy rate.
  • Communicated effectively with members of public and with other crew members in an often crowded and noisy environment.
02/2018 to 06/2018SecretarySound Health Imaging | Helena, MT
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Maintained organized filing system of paper and electronic documents.
  • Sorted and distributed business correspondence to the correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
01/2011 to 10/2013Front Desk ClerkHoward Johnson Inn | BIllings, MT
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Maintained transaction security by verifying payment cards against identification.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Oversaw fast-paced front desk operations at a busy facility with many nightly guests.
  • Planned coverage needs and organized services to support incoming special events.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Education
04/2017GEDLincoln High School , Billings MT
No Degree | Medical Coding And BillingAAPC, Online

I am currently studying for my medical coding and billing certificate.

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Resume Overview

Companies Worked For:

  • Lucky 13 Home Improvement
  • Mcdonalds
  • Sound Health Imaging
  • Howard Johnson Inn

School Attended

  • Lincoln High School
  • AAPC

Job Titles Held:

  • Secretary
  • Floor Clerk
  • Front Desk Clerk

Degrees

  • 04/2017 GED
    No Degree | Medical Coding And Billing

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