Secretary Resume Example
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SECRETARY
Summary
Reliable and hardworking familiar with working alone or with team to serve multiply customers per shift. Experienced in supporting servers, delivering food and bussing tables. Good interpersonal and multitasking skills in fast-paced environments.
Meticulous with background spanning all aspects of food service industry, including waiting tables, kitchen prep and serving drinks. Looking to join committed team in vibrant bar or restaurant.
Talented individual offering years of experience in giving prompt, efficient and quality service. Proficient in operating credit card machines, balancing cash registers and promoting upcoming bar events and programs. Competent in preparing classic cocktail recipes.
Skills
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Experience
Secretary | 03/2017 to 07/2019West Hills Community College District - Huron , CA
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Received and routed incoming calls and correspondence to promote timely communication.
- Composed, proofread and distributed clean and professional business correspondence and internal team communications.
- Maintained office supplies by checking stocks and placing orders.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Guided administrative and professional staff through computer and software problems.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Facilitated troubleshooting, maintenance and updates for office systems.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Set up and maintained physical and electronic filing systems.
- Maintained master calendar for client appointments and court appearances.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Drafted and corrected professional business letters, internal memoranda and less formal email communication.
Lacing Lead | 02/2013 to 10/2016Goodmans - City , STATE
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Earned reputation for good attendance and hard work.
- Performed site evaluations, customer surveys and team audits.
Bartender Supervisor, Bar Cook | 08/2007 to 03/2010Dixie Tavern - City , STATE
- Supervised cleanliness of guest service areas before, during and after service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
- Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
- Maintained dining and food service areas in clean, safe and sanitary manner.
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
- Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Oversaw hiring, training and development of kitchen employees.
- Counted cash drawer at end of shift and prepared bank deposits.
- Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Processed payments on cash register and counted back bills and change to patrons.
- Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Planned and managed menus for weekly offerings and special events.
Cook, Waitress, Cashier | 06/2006 to 03/2007Moms Kitchen - City , STATE
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Read weekly sales inserts and monitored price changes.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Helped customers find specific products, answering questions and offering advice.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Calculated charges, issued table checks and collected payments from customers.
- Processed returned items in accordance with store policy.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Properly verified customer identification for alcohol or tobacco purchases.
- Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Education and Training
Chattanooga State Community College - - City,State | | Associate of Applied ScienceEarly Childhood Education,Business Administration , Expected in 05/2022
Rhea County High School - - City,State | | GED05/2002
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Resume Overview
School Attended
- Chattanooga State Community College
- Rhea County High School
Job Titles Held:
- Secretary
- Lacing Lead
- Bartender Supervisor, Bar Cook
- Cook, Waitress, Cashier
Degrees
- Chattanooga State Community College - City , State | Associate of Applied Science
Rhea County High School - City , State | GED
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