I am a dedicated and enthusiastic professional with over 11 years of professional administrative experience. I am known for being a great team player, with an excellent track record for working well with customers from all levels within the organization. My specialties include data management, policy development, and coordinating the workflow of department/services. My mission is to assist the organization with achieving desired goals and objectives.
06/2012 to Current
SecretaryDepartment of Veterans Affairs – Tuscaloosa, Alabama
Perform a variety of key support functions with Executive Members of Mental Health which includes coordinate the work schedule and travel assignments of the Associate Chief of Staff Responsible for screening appointments and handling matters within the incumbent's responsibility without requiring the ACOS direct attention Prepare summary reports, including the statistical analysis of data for presentations Manage expense budget to include the preparation of summary reports to the Fiscal Department Serve as expert consultant for the development of correspondents and transcription of committee minutes Ensure compliance with employee competency binders through collaboration with Education Service Responsible for coordinating purchases for the Service within identified fiscal limit of 250,000 for four Control Points Responsible for coordinating and managing employee attendance records.
Ensuring timecards are certified and adherence with VHA regulations.
One verified, they are submitted to payroll Coordinated commitment hearings through collaboration with Tuscaloosa County Probate Court Actively involved in the development of medical center memorandums, policies, and procedures Coordinate annual evaluations for the Associate Chief of Staff for Mental Health.
This determines pay for performance awards for providers and administrators throughout Mental Health Services Effectively provide a wide range of support services between all departments with the medical center and aboard Organize and record meetings on a monthly basis at off-site locations.
Ensure offsite conference rooms are reserved; menus planned and communicated to caterers Monitor incoming calls; direct calls to appropriate management tier.
02/2008 to 06/2012
Health TechnicianDepartment of Veterans Affairs – Tuscaloosa, Alabama
Coordinated the flow of clinic operations, including the management of employee workload and appointment schedules Ensured compliance with employee competency binders through collaboration with Education Service Responsible for coordinating purchases for the Service within identified fiscal limits of 100,000 spending limit Managed expense budget to include the preparation of summary reports to the Fiscal Department Proficient in the use of VHA electronic software systems, such as computerized patient record system, Vista Imaging, etc.
Demonstrated excellent communication and presentation skills Efficient in Microsoft Applications.
02/2006 to 02/2008
Student Clerk/ Administrative SupportDepartment of Veterans Affairs – Tuscaloosa, Alabama
Coordinated the flow of meetings for management staff throughout the medical center Prepared summary reports, including the statistical analysis of data, for use by the Quality Management Department Served as liaison between Veterans and Providers to manage the flow of clinic operations and appointment schedules Collaborated with Health Administration Services to determine eligibility status for continuity of care Demonstrated excellent communication and presentation skills Reviewed and analyzed regulations to determine eligibility for care Analyzed and interpreted data and provided status reports to Quality Management Compiled and organized relevant background data for meetings and upper level management.
12/1996 to 11/2004
Branch ManagerAlabama Title Loans – Northport, Alabama
Enforced collection of unpaid accounts Developed spreadsheets to improve quality and risk-assessment initiatives Supervised day-to-day activities of store personnel Reviewed current and past due accounts for collection activities and fraud Monitored incoming calls for quality customer satisfaction Improved and increased the flow of new clients by creating marketing strategies Prepared Data Collection Report for monthly meetings Tracked travel expenses and maintained travel log and prepared expense and mileage reimbursement reports Audited client files and records of payments Resolved discrepancies, from corporate office, as they related to customers' records and /or office accounts Maintained control funds for petty cash and personnel travel expenses Preformed door-to-door collection on excessive late accounts and repossessed as needed Hired and trained qualified staff Maintained accurate inventory records.
Bachelor of Science: Business Administration Marketing Stillman College - Tuscaloosa, Alabama Business Administration Marketing Maintained high GPA while working 40 hours per week
Actively involved in community service activities
Associate of Science: Office Administration Information Technology Shelton State Community College - Tuscaloosa, Alabama Office Administration Information Technology Maintained high GPA while working 40 hours per week
RECOGNITION AND PUBLIC SERVICE Employee Recognition Award Tuscaloosa VA Employee of the Month/Year Recognized for providing exceptional customer service for month of July 2007 and year of 2007 Public Trust Clearance- currently active