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Secretary Resume Example

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SECRETARY
Professional Summary

I am a hard working, driven person. I have been employed since the age of 16, taking various jobs over the years. I have excellent communication skills with others, including fellow employees, clients/customers and vendors.

I am willing to learn, and like to learn new things. While working for Fannin Moving, Inc., I worked closely with nursing homes, residential homes and assisted living facilities, as we moved many elderly clients. I was always involved in the packing process, as I supervised most of those moves. I hired and trained all packers, and also supervised those packs.

In summary, I like to keep busy. In my spare time, I spend alot of time with family, including my children and grandchildren. I Love to walk, swim and bike.

Skills
  • Confidentiality Understanding
  • Appointment Scheduling
  • Payment posting
  • Report writing
  • Organization
  • Business correspondence
  • Inter-office communications
  • Quickbooks
  • Payroll Processing
  • Verbal and written communication
  • Keyboarding skills
Work History
Secretary04/2018 to 04/2020
Hca – Wayne , PA
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to 2 company employees by copying, faxing and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Completed accurate daily documents, reports and invoices.
  • Wrote and proofread error-free letters, memoranda and other business correspondence.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Scheduled appointments and provided follow-up calls to clients.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Entered data into system and updated customer contacts, and information to keep records current.
  • Answered multi-line phone system by and transferred callers to appropriate department or staff member.
Manager03/2013 to 04/2018
Panera Bread Co – North Port , FL
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Recorded inventory sales into organization's weekly income report.
  • Developed and maintained relationships with customers and suppliers through continual communication.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Cross-trained existing employees to maximize team agility and performance.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Maximized performance by monitoring daily activities and mentoring team of 12-15 associates.
Office Manager05/1991 to 03/2016
Bridgestone Corporation – Dublin , CA
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Created and finalized contracts for Packing/Moving deals with customers.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Compared vendor prices and negotiated for optimal savings.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Performed billing, collection and reporting functions for office generating over $250,000.00 annually.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Handled all incoming business and client requests for information.
  • Completed weekly payroll for 16 employees.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks software.
  • Sourced vendors for special project needs and negotiated contracts.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Designed marketing brochures and wrote website copy.
  • Coordinated special projects and managed schedules.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Prepared vendor invoices and processed incoming payments.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Met challenging quotas for productivity and accuracy of work.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Maintained computer and physical filing systems.
  • Received, screened and routed incoming calls.
  • Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Created reports and presentations.
  • Adhered to established guidelines to increase profits and collect supplier payments.
  • Recruited and hired qualified candidates for vacant and new positions.
Education
High School Diploma05/1983Twin Valley North- City
Medical Transcription, Photography, ArtSinclair Community College- City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good
Resume Strength
  • Completeness
  • Word choice
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Twin Valley North
  • Sinclair Community College

Job Titles Held:

  • Secretary
  • Manager
  • Office Manager

Degrees

  • High School Diploma 05/1983
    Medical Transcription, Photography, Art

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