Secretary Resume Example Company Name

SECRETARY

Professional Summary

I am a hard working, driven person. I have been employed since the age of 16, taking various jobs over the years. I have excellent communication skills with others, including fellow employees, clients/customers and vendors.

I am willing to learn, and like to learn new things. While working for Fannin Moving, Inc., I worked closely with nursing homes, residential homes and assisted living facilities, as we moved many elderly clients. I was always involved in the packing process, as I supervised most of those moves. I hired and trained all packers, and also supervised those packs.

In summary, I like to keep busy. In my spare time, I spend alot of time with family, including my children and grandchildren. I Love to walk, swim and bike.

Skills

Confidentiality Understanding
Appointment Scheduling
Payment posting
Report writing
Organization
Business correspondence

Inter-office communications
Quickbooks
Payroll Processing
Verbal and written communication
Keyboarding skills

Work History

Secretary04/2018 to 04/2020
Company Name – City, State

Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided clerical support to 2 company employees by copying, faxing and filing documents.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Completed accurate daily documents, reports and invoices.
Wrote and proofread error-free letters, memoranda and other business correspondence.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Scheduled appointments and provided follow-up calls to clients.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Entered data into system and updated customer contacts, and information to keep records current.
Answered multi-line phone system by and transferred callers to appropriate department or staff member.

Manager03/2013 to 04/2018
Company Name – City, State

Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Propelled continuous improvements and strategically capitalized on current market trends.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Applied customer feedback to develop process improvements and support long-term business needs.
Onboarded new employees, including training, mentoring and new hire documentation.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Recorded inventory sales into organization's weekly income report.
Developed and maintained relationships with customers and suppliers through continual communication.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Cross-trained existing employees to maximize team agility and performance.
Conducted monthly inventories of raw materials and components on work floor.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Delivered feedback to decision-makers regarding employee performance and training needs.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Maximized performance by monitoring daily activities and mentoring team of 12-15 associates.

Office Manager05/1991 to 03/2016
Company Name – City, State

Improved office operations by automating client correspondence, record tracking and data communications.
Created and finalized contracts for Packing/Moving deals with customers.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Compared vendor prices and negotiated for optimal savings.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Performed billing, collection and reporting functions for office generating over $250,000.00 annually.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Handled all incoming business and client requests for information.
Completed weekly payroll for 16 employees.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks software.
Sourced vendors for special project needs and negotiated contracts.
Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Designed marketing brochures and wrote website copy.
Coordinated special projects and managed schedules.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Prepared vendor invoices and processed incoming payments.
Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
Met challenging quotas for productivity and accuracy of work.
Solved problems timely and effectively, ensuring customer satisfaction.
Maintained computer and physical filing systems.
Received, screened and routed incoming calls.
Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Created reports and presentations.
Adhered to established guidelines to increase profits and collect supplier payments.
Recruited and hired qualified candidates for vacant and new positions.

Education

High School Diploma05/1983Twin Valley North- City

Medical Transcription, Photography, ArtSinclair Community College- City, State

Resume Overview

School Attended

Twin Valley North
Sinclair Community College

Job Titles Held:

Secretary
Manager
Office Manager

Degrees

High School Diploma 05/1983
Medical Transcription, Photography, Art

Secretary Resume Example

Resume Score: 80%

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