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Secretary Resume Example

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SECRETARY
Professional Summary
Successful sales professional with 5+ years experience in large retail environments. Punctual and focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.
Skills
  • Customer-oriented
  • Active listening skills
  • Credit card transactions
  • Retail sales
  • Computer literate
  • POS systems knowledge
  • Merchandising
  • Stocking
  • Motivated team player
  • Types [55] WPM
  • Attention to detail
  • Filing and data archiving
  • Proficient in cash management
  • Quick learner
  • MS Windows proficient
Work History
Secretary10/2009 to 07/2012
Domangue Construction Services – Waco, Texas
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Worked with the management team to implement the proper division of responsibilities.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Prepared and distributed payroll for staff of [20] direct reports.
Pre-Open Specialist / Customer Service Representative08/2005 to 02/2006
Curves International – Woodway, Texas
  • Politely assisted customers via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Conducted weekly call-backs with the manager(s) to discuss interior visual displays, including store window presentation.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Directed calls to appropriate individuals and departments.
  • Prepared reports and communication for senior management and clients.
Customer Service Representative10/2009
Evaluation Management Service, Inc. – Hewitt, Texas
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Prepared reports for designated insurance companies.
Sales Associate03/2002 to 03/2008
RadioShack – Waco, Texas/ Mesa, Arizona/ Clovis, New Mexico
  • Processed cash and credit payments rapidly and accurately.
  • Placed special merchandise orders for customers.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Demonstrated use and care of merchandise.
  • Maintained records related to sales.
  • Prepared sales slips and sales contracts.
  • Stocked shelves and supplies and organized displays.
  • Trained and served as a peer coach for new sales associates.
  • Alerted customers to upcoming sales events and promotions.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Education
High School Diploma: General2000Waco High School- Waco, Texas
  • [3.24] GPA
  • Continuing education in [Business]
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Resume Overview

Companies Worked For:

  • Domangue Construction Services
  • Curves International
  • Evaluation Management Service, Inc.
  • RadioShack

School Attended

  • Waco High School

Job Titles Held:

  • Secretary
  • Pre-Open Specialist / Customer Service Representative
  • Customer Service Representative
  • Sales Associate

Degrees

  • High School Diploma : General 2000

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