Successful sales professional with 5+ years experience in large retail environments. Punctual and focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.
Skills
Customer-oriented
Active listening skills
Credit card transactions
Retail sales
Computer literate
POS systems knowledge
Merchandising
Stocking
Motivated team player
Types [55] WPM
Attention to detail
Filing and data archiving
Proficient in cash management
Quick learner
MS Windows proficient
Work History
Secretary10/2009
to 07/2012 Domangue Construction Services – Waco,
Texas
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Worked with the management team to implement the proper division of responsibilities.
Answered customer telephone calls promptly and in an appropriate manner.
Prepared and distributed payroll for staff of [20] direct reports.
Pre-Open Specialist / Customer Service Representative08/2005
to 02/2006 Curves International – Woodway,
Texas
Politely assisted customers via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Conducted weekly call-backs with the manager(s) to discuss interior visual displays, including store window presentation.
Scheduled weekly inventory pickups and deliveries with vendors.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Directed calls to appropriate individuals and departments.
Prepared reports and communication for senior management and clients.
Customer Service Representative10/2009 Evaluation Management Service, Inc. – Hewitt,
Texas
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints professionally.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Prepared reports for designated insurance companies.
Sales Associate03/2002
to 03/2008 RadioShack – Waco, Texas/ Mesa, Arizona/ Clovis,
New Mexico
Processed cash and credit payments rapidly and accurately.
Placed special merchandise orders for customers.
Greeted customers in a timely fashion, while quickly determining their needs.
Demonstrated use and care of merchandise.
Maintained records related to sales.
Prepared sales slips and sales contracts.
Stocked shelves and supplies and organized displays.
Trained and served as a peer coach for new sales associates.
Alerted customers to upcoming sales events and promotions.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Education
High School Diploma: General2000Waco High School-
Waco,
Texas
