60 words a minute, windows 9x/NT/2000/xp/2k3, vista, windows 7, windows 8, Mac OS, Ubuntu, MS project, MS Visio, MS office, Notes, PowerPoint
2. Consistently recognized for technical troubleshooting skills used to rapidly and cost effectively
Consistently recognized for technical troubleshooting skills used to rapidly and cost effectively resolve challenging technical issues
October 2014 to March 2015General DynamicsResolve customer complaints via phone Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Advise on company information. Place or cancel orders plans. Answer questions Suggest solutions with website malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.
Secretary March 2012 to August 2013Daisy PickersArrange mail Complete forms Typing Meeting notes Make copies Prepare mail checks Operate office supplies Using fax machines, copiers, and phone systems Using computers for spreadsheet, word processing
Inventory Stocker June 2010 to August 2012Care GiverAssisting with bathing and grooming - This can include but is not limited to: shampooing hair, finger and toenail care, brushing teething, and shower assistance. Basic food preparation - From grocery shopping to actually preparing the food, it's important to ensure the senior is displaying proper nutrition. Medication reminders - Caregivers must assure that medications are taken at the correct time as directed by the doctor. Light housekeeping - It's important for caregivers to keep a safe and clean environment. Duties related to housekeeping will typically involve making the bed and and cleaning the bathroom and https://www.visualcv.com/dana-king kitchen Transferring the client - This refers to transferring the client from chairs, from the toilet, from bed, and to and from a vehicle. Toileting - It's important to assist with using the toilet to encourage comfort and prevent any infections Transportation - If a caregiver has a vehicle and a driver's license, it's likely they will help to take the elder around to doctor's appointment and other activities. Monitoring changes in client's health - When following the care plan, the supervising nurse will want to know if there are any changes in health that are concerning and that may need medical attention. Accept delivered packages and ensure proper amount is inside. Unload merchandise. Mark items with identifying codes, such as price, stock, or inventory control codes. Stock shelves with unpacked items. Ensure label is clear and visible. Help customers fill orders. Complete customers mail, Web, and phone orders by retrieving the ordered merchandise. Compute price of merchandise. Replenish inventory. Ensure customer received product. Replace damaged or missing products. Work with salespeople on inventory and orders.
Education and Training
High School Diploma : Website design, LiteratureRutherford High SchoolAug 1999 - Apr 2012 High School Diploma Rutherford High School Website design Literature
Associates : Information Technology/NetworkingUniversity of PhoenixMar 2010 - Jul 2012 Associates in Information Technology/Networking University of Phoenix
ecommerce and account maintenance task1. Phoenix university graduate offeringWeb development (2010-present): Managing ecommerce and account maintenance task. Flexibility and work excellence in providing IT support. Courses: 1. Managing of information systems, 2. Analysis & design of information systems, 3. Fundamental of programming with algorithms and logic, 4. Intro to LAN technologies, 5. Intro to WAN technologies, 6. Intro to IT security Objectives 1. Phoenix university graduate offering a background in IT combined with internship experience as a helpdesk. https://www.visualcv.com/dana-king 2. Consistently recognized for technical troubleshooting skills used to rapidly and cost effectively resolve challenging technical issues. 3. Quickly learn and mastered new technology, equally successful in both team and self-directed settings, and proficient in a range of computer systems, languages, tools and testing methodologies. Portfolio Experienced in graphical design, art and creation.
Account Maintenance, Algorithms, And Account, Ecommerce, Helpdesk, It Support, Lan, Maintenance, Security, Self-directed, Testing, Networking, Housekeeping, Kitchen, Office Supplies, Secretary, Typing, Word, Csr, Detail-oriented, Excellent Written, Excellent Written And Verbal Communication Skills, Mac, Mac Os, Microsoft Project, Ms Office, Ms Project, Ms Visio, Powerpoint, Problem Solving, Visio, Windows 7, Windows 8, Written And Verbal, Compile Reports, Customer Service, Customer Service Manager, Greet, Receptionist, Retail Sales, Satisfaction, Solutions, Telephones, Inventory, Inventory Control