Responsible secretary possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Specializes in personal care and related services under direction, instruction and supervision of registered nurse. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment.
Skills
Confidentiality understanding
Vendor relations skills
Preparing contracts
Letter writing
Developing presentations
Issue response and resolution
Sensitive material handling
Proposal writing
Care plan management
Client documentation
Client safety and first aid
Compassionate client care
Medical terminology knowledge
Grooming and bathing assistance
Bilingual in English & Spanish fluent
Quick problem solver
Understands medical procedures
HIPAA
Understands mobility assistance needs
Drawing blood
Sharps disposal
Tracking specimens
Merchandising knowledge
Sales development
Product Sales
Home visits
Multitasking
Some computer skills
Experience
05/2021 to 08/2021
SecretaryDepartment Of Agriculture – Laurel, MS,
Maintained organized filing system of paper and electronic documents.
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Completed supply orders and maintained appropriate levels of office supplies.
Created agendas, meeting notes and other documents to enhance collaborative process.
Established clear and consistent administrative procedures to minimize errors and avoidable delays.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Produced and distributed memos, newsletters, email updates and other forms of communication.
Managed multiple calendars and contacts.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Assisted with answering phones, filing paperwork, entering data to support operations department.
Delivered real-time, accurate oral translations and interpretations for clients.
Interpreted conference calls and other workplace communications in real-time.
Provided appropriate contextual information to increase clients understanding of translations.
Maintained dual-language documentation copies of business forms to serve customers of different backgrounds.
Wrote signage and prepared messages in spanish to greet customers.
Greeted customers, answered general questions and directed to appropriate locations.
Maintained professional tone at all times, including during peak rush hours.
05/2015 to 09/2015
Fadmo Health & Home Care AgencyTravelzoo Inc. – Berlin, NH,
Enhanced awareness of health resources and worked to connect individuals with programs.
Provided necessary health education training for patients.
Maintained clean and well-organized environment for client happiness and safety.
Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care.
Helped clients stay happy and healthy by providing mental and emotional support.
Improved patient outlook and daily living through compassionate care.
Assisted with client personal care needs to foster independence and well-being.
Tracked and reported clients' progress based on observations and conversations.
Managed various daily job tasks, including patient transportation and appointment scheduling.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Organized games and other activities to engage clients and offer mental stimulation.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Coordinated community outreach and local events to educate on chronic illness, at-home care and preventive self-exams.
Assisted terminally ill patients with personal care, including bathing, grooming and dressing.
06/2013 to 12/2014
Home Health Care ProviderSpecial Touch Home Care – City, STATE,
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Maintained clean and well-organized environment for client happiness and safety.
Helped clients stay happy and healthy by providing mental and emotional support.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Assisted with client personal care needs to foster independence and well-being.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Supervised medication administration, personal hygiene and other activities of daily living.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Planned optimal meals based on established nutritional plans.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Interacted with patients through games and fun activities to boost mood and improve overall memory.
Met client demands by referring direct care providers.
Supported field staff, patients and families in dealing with clinical issues and concerns.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Monitored medications for patients with various conditions and kept watchful eye for side effects.
Assisted patients with personal care to alleviate burden on family members.
06/2013 to 09/2013
Special Needs Child CaregiverSpecial Touch Home Care Services Inc. – City, STATE,
Kept children safe and secure at all times.
Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Incorporated music and art activities to encourage creativity and expression.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Read stories to children, facilitated discussions and tied books into learning opportunities.
Implemented and oversaw activities centered on promoting learning and imaginative play.
Documented daily activity in logs to analyze child's development over time.
Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
Enforced rules to teach good manners and maintain safe environment.
Secured indoor and outdoor premises to protect children.
Balanced schedules to promote optimal rest, play and educational periods.
Discussed developments, behavior and concerns with parents or guardians.
Organized and planned age-appropriate reading, crafts and music lessons.
Tidied up, washed hands and assisted children in bathroom.
Observed and monitored children to identify developmental strengths and target enrichment activities.
Improved behavior by employing positive management strategies.
Recorded behavior, food and medication dispensing information.
Developed and implemented age-appropriate lesson plans.
Taught children how to complete basic crafts such as paintings, drawings and decorations.
Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
Updated detailed records for each child with information such as daily observations, meals served and medications administered.
05/2009 to 11/2011
Sales AssociateChristmas Tree Shops – City, STATE,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Answered incoming telephone calls to provide store, products and services information.
Met merchandise processing standards and maintained organized and accessible work area.
Coordinated activities with other departments to ensure quality customer service.
Acted as initial contact in addressing customer concerns.
Helped customers per day by responding to inquiries and locating products.
Worked with fellow sales team members to achieve group targets.
06/2008 to 08/2008
AramarkCleaning Services – City, STATE,
Maintained impeccable the working and travel area, probating organization to support efficiency, professionalism and performance objectives.
Education and Training
Expected in 06/2004
High School Diploma: Francisco Antonio Medina - Santiago Dominican Republic, GPA:
Expected in 09/2006
: English As A Second Language (ESL) La Guardia Community Collage - Long Island City Queens Ny, GPA:
Expected in 03/2012
Associate of Science: Medical Assisting ASA College - Manhattan, NY, GPA:
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