secretary resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Human Resources Curriculum Coordinator adept at managing large-scale training projects while simultaneously managing administrative support for the corporate training team.

Training and Development Manager talented at facilitating and improving new hire training orientation programs to increase job skills, team morale and staff retention, ringing extensive experience in technical and consultative support for training design, development and recruitment areas.

Goal-driven sales professional who diligently follows up on all leads to drive new business in Latin America, especially in Brazil, Mexico and Argentina.

Driven Account Manager successful at expanding network connections and introducing products persuasively. Highly experienced with High Coolant System and Brazilian's Bank and Insurance industry.

Results-focused management professional offering 11 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships.

Highly motivated, energetic, goal and people oriented to successfully active goals.

  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed

  • Time management
  • Professional and mature
  • Strong problem solver
  • Dedicated team player
  • Strong interpersonal skills
Edinboro University of Pennsylvania Edinboro, PA Expected in 2007 Master of Arts : Communication - GPA :
Fundacao Escola e Comercio Alvarez Penteado Sao Paulo, SP Expected in 1998 Post Graduate Professional Certificate : Human Resources - GPA :
Faculdades Metropolitanas Unidas Sao Paulo, SP Expected in 1995 Bachelor of Arts : Education - GPA :

Secondary Education and Teaching in Companies (Training & Development).


Effectively developed and coordinated the Internship program for HSBC Bank Brazil with 4 months duration, including but not restricted to the classroom, on-the-job training and mentoring process.

Implemented the Premier Sales Game an interacted game inside the Premier Segment Program under my Coordination. Winner the Top Prize " Destaque HR."

Effectively Identified Client's management needs and developed workshops, training or coaching programs to solve the area problems.

Effectively coordinated quality services training, taking the HSBC Bank Brazil out of the top of the list of banks with higher clients compliant.

Delivered several Leadership, Management, Coaching & Mentoring, Negotiation and Sales programs.

Successful Coordinated several training programs involving more than 3,000 people and logistics.

As a Graduate Assistant successfully contribute to the on-line Graduate Programs optimizing the Marketing and Recruitment of students.

Presented The “Friendship Web” a kinesics method where a ball of yarn can create linkage between members of a group was presented at the 5th Annual International Conference Storytelling in Business and Organizations. May 5,2007, lunchtime ongoing poster sessions.

Able to sale and created relationship with the top names of the metal cut industry, agents and sales representative in Latin America, communicating and training in Spanish and Portuguese Language.

Presented the ChipBLASTER, High Pressure Coolant System at the Technical Congress 2008, June 25 & 26, 2008. Queretaro, Mexico.

Prepared and Presented several workshops about High Pressure coolant System at Mechanic Trade Show in Sao Paulo, Brazil.

Volunteered Crew member during two summers in order to researched and written the thesis " The Challenge of Team Work Communication at U.S Flag Ship Niagara."

Amazon.Com, Inc. - Secretary
Wilmington, DE, 2009 - Current
  • Made copies, send emails and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Create forms and applications for self-contractors, landlords and any document needed by the general manager; Assist the general manager in his daily activities.
  • Responsible for the QuickBooks.
  • Maintain historical records of documentation of employees, landlords, cooperatives, crop insurance and others.
  • Responsible for payments, receiving and banks accounts; Responsible for office duties;
  • Provide the general manager with all information and docs he needs to make decisions;
  • Participate in meetings with insurance companies, field team, seed companies and other
  • Motivate the field team providing to them material and executing field duties as needed

Approximate 08 to 10 hours a week

Supervisor: Frank M. Claire: Phone XXX-547-2426

Kids Peace Mesabi Academies - Therapeutic Staff Support
Scranton, PA, 03/2011 - 06/2013
  • Model treatment interventions established by MT and BSC as documented in the treatment plan;
  • Responsible to provided specific interventions in the home, school, or community setting as outlined in the treatment plan;
  • Supported BSC team, school personnel and family's efforts to stabilize the child or adolescent;
  • Developed progress notes describing each client contact and how that contact relates to treatment goals.

Work Hours: 30 to 20 hours per week

Supervisor: Shenna Muller: Phone XXX-XXX-1333

Loma Linda University Medical Center - Latin American Sales Manager
Colton, CA, 02/2008 - 06/2010
  • Established relationship and business with the top names of the machine cut industry in Latin America as Okuma, Mori Seiki, Doosan, Makino and others. Even without parts and warehouse in the countries I was doing business.
  • Provided technical presentations and workshops about High Pressure Coolant System on Technical Congress and Trade Shows in Mexico and Brazil.
  • Negotiated prices, terms of sales and service agreements.
  • Responsible to create partnership for High Pressure Coolant System and developed the on-line training with Seco Tools Brazil, also negotiate the use of Seco’s showroom to promote ChipBLASTER products.
  • Responsible to set contractor agreements to dealers, agents and other providers, verify invoices compliances before authorize the payments and negotiate disputes when necessar

Work hours: 40 hours per week.

Supervisor: Leo Lipinski, no longer at the company

Phone : XXX 449-7578

ChipBlaster Phone : XXX-XXX-6278

Banner Health - Graduate Assistant
Tempe, AZ, 2006 - 11/2007

•Responsible to prepared marketing material to prospective students, conducting research to the dean of online programs and director of graduate admissions.

•Represented the Graduate Office and interview prospective students including international students.

•Recruited and retention efforts as requested by the Director of Graduate Admissions, and served as a liaison between the students, faculty and other campus offices.

•Responsible for students database enters and updates such names, address, grades and etc.

Work Hours: estimated 16 hours per week

Supervisor: Rick Wagonseller: Phone; XXX-732-1094

HSBC Bank Brasil - Human Resources Consultant
City, STATE, 09/1988 - 11/2005
  • Successfully coordinated the Corporate Internship program with 4 months of duration including class room, on-the-job and coaching/mentoring training. Also application of test and evaluations.
  • Responsible to implement the HSBC quality services standards for more then 15,000 employees and reducing the number of customers' complaint in more than 10%.
  • Supervisor of 10 quality helpers responsible to deliver quality and services training throughout Brazil.
  • Coordinated a 1 k budget to the training programs under my coordination.
  • South America HSBC certified to deliver the Leadership and Management training programs.
  • Coordinated and designed the Premier Segment for Managers who deal with wealth customers.
  • Responsible for budget administration, external consultants contracts and any other expense verification to meet the compliance before authorize the payments under my coordination.

Work Hours : 40 hours per week.

Supervisor: Favia Mendes; Phone: 55-41-35939100

    Fluent in both Spanish and Brazilian Portuguese languages.

    Expertise in Leadership and Management Training Programs;

    International sales and Negotiation face-to-face and on the phone. Also, designed and facilitated Sales and Negotiation training programs.

    Successful designed and managed several workshops, sales, coaching and quality services programs.

    Successful managed external and internal consultants, interns, dealers and representatives.

    Team work, partnership with several departments, universities and associates in order to sale and training.

    Extensive history, education and practice in sales, recruitment, human resources administration, training & development, and office administration.

    Highly experienced in gathering information from clients and determining possible solutions.

    Experienced in prepared and presented workshops and seminars for a diversity audience including International Conferences, Trade shows and Congress.

    Able to created relationship with a diversity of audience and industry.

    Active in the Community, past member of the Crawford Area Young Chamber of Commerce and Business and Professional Woman organization and for two years Chair of the Individual Development Program.

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    Resume Overview

    School Attended

    • Edinboro University of Pennsylvania
    • Fundacao Escola e Comercio Alvarez Penteado
    • Faculdades Metropolitanas Unidas

    Job Titles Held:

    • Secretary
    • Therapeutic Staff Support
    • Latin American Sales Manager
    • Graduate Assistant
    • Human Resources Consultant


    • Master of Arts
    • Post Graduate Professional Certificate
    • Bachelor of Arts

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