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Second Head Orderly Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Waxing and Buffing
  • Customer service-focused
  • Chemical handling
  • Sanitization techniques
  • Supply inventory management
  • Communications
  • Inventory management
  • Team management
  • Relationship development
  • Planning and coordination
  • Team building
  • Customer service
  • Problem resolution
  • Supervision
  • Operational improvement
  • MS Office
  • Customer service expertise
  • Public speaking
  • Tutoring and assistance
  • Spanish translation
Experience
03/2018 to 06/2020 Second Head Orderly Landor | Los Angeles, CA,
  • Earned reputation for good attendance and hard work.
  • Handled all delegated tasks, including cleaning and sanitizing all common areas of the dorms .
  • Worked closely with team members to deliver requirements, develop solutions and meet expectations.
  • Participated in dorm evaluations, one on ones and team audits.
  • Maintained towel and cleaning supplies for daily use.
04/2015 to 09/2016 General Manager Getgo | Elwood, IN,
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Designed sales and service strategies to improve revenue and retention.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
  • Managed scheduling for 50 employees to optimize productivity.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Motivated and led team members to work together to achieve targets.
to Assistant Store Manager McDonald's | City, STATE,
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Mentored team on effective upselling and cross-selling techniques.
  • Coached and developed store associates through formal and informal interactions.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Education and Training
Expected in 06/1997 High School Diploma | East High School, Des Moines, IA, GPA:
Certifications
  • ServSafe
Accomplishments
  • Leadership - Served as key contributing member to Leadership team.

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82Good

Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • East High School
Job Titles Held:
  • Second Head Orderly
  • General Manager
  • Assistant Store Manager
Degrees
  • High School Diploma

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