Resourceful and hard-working professional with over 20 years of Customer Service, Education, Leadership & Retail combined with a successful record of implementing positive and building effective teams, developing leaders of tomorrow and overcoming adversity. I'm currently seeking a position within a company where my current skills & experience can be an asset to the organization and opportunity for advancement.
Meticulous attention to detail
Focused on customer satisfaction
Training and development
Played an instrumental role in increasing customer satisfaction ratings index from 65% to 85% within 5years as Customer Service Manager.
Improved customer retention in 5 by 20% from the previous five years.
Reduced staff turnover by 5% in one year by implementing several well-received team and morale-building programs.
SECA (Special Education Classroom Assistant01/2016 to CurrentChicago Public Schools Aldridge Elementary School
SECA (Special Education Classroom Assistant)
Assists Special Education teachers in elementary and high schools in reinforcing efforts with children with various disabilities, including physical disabilities, visual and hearing impairments, learning disabilities, behavior disorders, emotional impairments, and mental impairments in accordance with each students' Individual Education Program (IEP); lifts and positions non-ambulatory students during the school day as instructed by the teacher and in adherence to written instruction from students' personal physicians; provides one-on-one tutoring services for students to present or reinforce learning concepts; provides one-on-one personal hygiene services for students with severe disabilities. Charting on students current abilities to interact or socialize with other students using Microsoft Word or Excel.
Certified Subsitiute Teacher09/2014 to CurrentThornton Township High School Dist. 205
11/2012 to 01/2016Rich Township High School District 227
Certified Substitute Teacher10/2011 to 06/2012Lloyd Bond Elementary SchoolChicago, IL.
Customer Service Manager06/2011 to 12/2016Wal-Mart Super CerterOrland, IL.
Successfully managed the activities of 75 team members in multiple locations.
Reduced amount of employee overtime by 10% by effectively delegating tasks.
Recruited, managed and mentored an average of 2 new customer service representatives per year.
Developed, implemented and monitored programs to maximize customer satisfaction.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Interviewed, hired and trained new quality customer service representatives.
Provided a high level of product and leadership support to representatives and clients.
Effectively communicated with team members to maintain clearly defined expectations.
Resolved customer questions, issues and complaints.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Customer Service Clerk/ IF Counter Sales06/2010 to 12/2012Manheim Chicago / Cox EnterpriseMatteson, IL.
Record and verify information, process documents and provide customer service and auctioneer support during and after sales of vehicles up for auction.
Verify invoices for accuracy, appropriate bid amount, correct buyer information.
Problem solves sale price discrepancies or refers to supervisor where appropriate, Offer post-sale inspection (PSI) service to buyer and coordinate initiation of PSI process.
Process "IF" sales obtain required signatures and distribute documentation for sold vehicles Record lane and Simulcast bid amounts and enter customer related data in computer system.
Process bills of sale as required, money handling Credit Accounts, Checks, Cash and purchase of Car Titles.
Perform other duties as assigned by supervisor.
Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units.
Internship Property Manager05/2010 to 05/2011Department of AviationChicago, IL.
Implement policies/procedures to maintain owner/ vendor communication, i.e. complaints, service requests.
Report all liability and property incidents to the O'Hare Airport Corporate Office. Maintains all emergency procedures and plans.
Assisting Property Manager with the established budget guidelines throughout the year. Collection and payments of all rent from vendors when due, and posted in a timely manner.
Makes sure that all bank deposits are made immediately and deposits are reported to the on a weekly basis. Prepare materials for organizing and participating in meetings with rental space at Airport. Ensures that vendor/owner files are complete and that completion leases is being executed properly. Cleaning rental space, mopping and painting etc. Assist with purchase office supplieswithin established budgeted guidelines. Report all liability and property incidents to the O'Hare Corporate Office. Maintains all emergency procedures and plans.
Executive Administrative Assistant09/2002 to 02/2010Chicago Public Schools
Provide high-level customer service and administrative support. Also manage schedules for professional development, trainings, staff meetings, and conference. Manage financial transactions and accounts
payable. Manage cash flow expenses, and deficiencies, setting up special events, conference, and meetings
Internal vendor liaison, inventory assets and reimbursement for travel/expense etc.
Building Payroll Schedule thru Kronos System, knowledge of ADP payroll. Manage schedules for office employees. Manage benefits days off sick or personal
Manage confidential records, evaluations, cautionary letter, and suspension. Managed outlook calendar and share point, and multitask different projects
Typing memo, correspondence, reports, and creating graphs in excel
Knowledge of Microsoft Suite Word, PowerPoint, and Excel.
School Assistant/ Customer Service Supervisor Clerk I09/1994 to 09/2002Chicago Public Schools /South Shore High SchoolChicago, IL
Maintained existing websites; Implemented new functionalities; and introduce new programs. Schedule classes for computer pre and post diagnostic testing reading and math evaluation. Assisting Teachers during test ISAT and ACT proctor. Assisting Senior Counselors with FAFSA, scholarships, and grants
Paraprofessional in classroom special education students and 9th -12th grade
Coordinate partnership with school-based staff, assigning sub-teachers. Plan and organize college and career service events. Plan field trips, job shadowing, college career options, and collaborate with staff. Special Education Teachers Assistant
Hall Monitoring for truancy as needed.
Masters of Science Degree: Technology and Education2012Chicago State UniversityChicago, IL.Technology and Education
Bachelor of Arts Degree: Business Administration Management2002Chicago State UniversityChicago, IL.Business Administration Management
Associate of Applied Science Degree: Computer Information System/Data Information Reference Upon Request2000Olive Harvey College10001 S. Woodlawn Ave. Chicago, IL. Computer Information System/Data Information Reference Upon Request
accounts payable, accounts
payable, administrative support, photo, ADP payroll, AS400, benefits, budget, cash flow, cash register, customer service, documentation, electronics, special events, financial, grants, graphs, inspection, instruction, inventory, Kronos, materials, math, meetings, Excel, Money, Microsoft Suite, Office, outlook, PowerPoint, share point, Word, Microsoft Word, organizing, painting, Payroll, physical disabilities, pick, policies, problem solving, reading, receiving, safety, sales, supervisor, teacher, tutoring, Typing, websites, written
School Assistant/ Customer Service Supervisor Clerk I
Masters of Science Degree : Technology and Education 2012 Bachelor of Arts Degree : Business Administration Management 2002 Associate of Applied Science Degree : Computer Information System/Data Information Reference Upon Request 2000
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