Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.
Analyzed manufacturing data against functional design and expected quality results.Documented, filed and maintained proper inspection records and quality assurance documents.Recommended corrective actions to minimize rate of product defects.Maintained accurate stock records and schedules.
Successfully established effective systems for record retention by creating database for daily correspondence tracking.Standardized department filing system to increase efficiency.Developed more efficient filing systems and customer database protocols.Managed quality communication, customer support and product representation for each client.Served as the company's only bilingual Spanish/English customer service representative.
Keyboarding and Accounting Courses.
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