Enthusiastic and professional. Experienced administrative assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments. As a Food services worker,Cashier,Assistant to Senior citizen care and working as Civilian in military base help me learn fast pace and build more skills in the future.
Outgoing Certified Server Trainer with proven ability to drive sales through excellent customer service. Experienced with training and coaching new servers on sales techniques and menus while multitasking in fast-paced environments.
Hardworking with exceptional reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.
Skills
Ability to work under pressure
Self-motivation
Call center experience
Senior citizen care
Reports for senior management
Senior living experience
Active Listening
Communication
Creativity
Critical Thinking
Customer Service
Management Skills
Teamwork
Hard worker
Organization
Education
Calico High School33525 Ponnay Dagett Ca 92327, Expected in 05/2005 – –: - GPA:
Work History
Reception Assistant - Barstow Senior Center City, STATE, 01/2011 - 12/2011
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Worked closely with coworkers to strategically plan for company growth
Delivered top-notch administrative support to office staff, promoting excellence in office operations
Transferred and directed phone calls, guests and mail to correct staff members
Updated executives on changing business needs by thoroughly documenting internal and client meetings
Greeted guests in with friendliness and professionalism
Communicated proactively with supervisors and immediately explained issues to ensure appropriate solutions
Attended to office operations and required paperwork
Civilian Military Role Player - Akima City, STATE, 07/2007 - 09/2009
My experience Over a year working with the Akima LLC build my skills as working under pressure,team work and Critical thinking skill
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements to training soldiers for deployment in Iraq and Afghanistan
Conducted training and change management processes to improve operations
This job is temporary job for US government. It involved role playing to train troops for deployment to Iraq. You never knew what part of base you were going to be at. Good experience as Civilian to work together with Soldiers
Dress up for Military training in desert filed. Who are training in Ft.Irwin CA.
Do practice drills to help Military Soldiers in different way of attacking or keeping peace
Critical thinking skills and problem solving
Motivation
Hard worker
Cashier - Dfac Military Dining Facility City, STATE, 02/2007 - 07/2007
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Adhered to established policies, procedures and compliance for satisfactory audit rating
Improved quality processes for increased efficiency and effectiveness
Developed standard operating procedures and document workflows for current and future process steps
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
Supervised production planning while using appropriate tools and analysis for smooth production output
Developed strategy and managed market communications that drove product demand
Counted cash in register drawer at beginning and end of shift
Reviewed and resolved differences between accounting information and cash drawer
Assisted customers by answering questions and fulfilling requests
Used cash registers and POS systems to request and record customer orders and compute bills
Reviewed weekly sales circulars and monitored price changes
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Organized and reported on financial information to document payment histories and assist with sound financial accounting
Assisted customers with special services, account updates and promotional options
Food Service Stand And Cashier - Sea World City, STATE, 01/2004 - 08/2004
As teen working part time in Sea World for almost year I'd learned so much as safety and clean environment for Food service and be responsible with sales and amount of money as cashier
Strategically plated hot meals and salads in aesthetically pleasing arrangements
Used to prepare ingredients and restock supplies for expected busy periods
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
Greeted customers at deli counter to fulfill requests and answer questions
Cleaned and sanitized work areas throughout hours of operation and at close of business
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
Maintained clean, trash-free work spaces to maximize productivity and safety
Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order
Processed transactions, including checks, cash and credit purchases or refunds
Checked prices for customers and processed items sold by scanning barcodes
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Reviewed and resolved differences between accounting information and cash drawer
Counted cash in register drawer at beginning and end of shift
Assisted customers with special services, account updates and promotional options
Answered questions about store policies and concerns to support positive customer experiences
Arranged paper and electronic payment records to maintain well-organized fill systems and record keeping compliance
Assisted customers by answering questions and fulfilling requests
Used cash registers and systems to request and record customer orders and compute bills
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