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Sea World Resume Example

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SR
SEA WORLD
Professional Summary

Enthusiastic and professional. Experienced administrative assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments. As a Food services worker,Cashier,Assistant to Senior citizen care and working as Civilian in military base help me learn fast pace and build more skills in the future.

Outgoing Certified Server Trainer with proven ability to drive sales through excellent customer service. Experienced with training and coaching new servers on sales techniques and menus while multitasking in fast-paced environments.

Hardworking with exceptional reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.

Work History
Reception Assistant - Barstow Senior Center Barstow, CA01/2011 - 12/2011
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Worked closely with coworkers to strategically plan for company growth
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Transferred and directed phone calls, guests and mail to correct staff members
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings
  • Greeted guests in with friendliness and professionalism
  • Communicated proactively with supervisors and immediately explained issues to ensure appropriate solutions
  • Attended to office operations and required paperwork
Civilian Military Role Player - AkimaFort Irwin, CA07/2007 - 09/2009
  • My experience Over a year working with the Akima LLC build my skills as working under pressure,team work and Critical thinking skill
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements to training soldiers for deployment in Iraq and Afghanistan
  • Conducted training and change management processes to improve operations
  • This job is temporary job for US government. It involved role playing to train troops for deployment to Iraq. You never knew what part of base you were going to be at. Good experience as Civilian to work together with Soldiers
  • Dress up for Military training in desert filed. Who are training in Ft.Irwin CA.
    Do practice drills to help Military Soldiers in different way of attacking or keeping peace
  • Critical thinking skills and problem solving
  • Motivation
  • Hard worker
Cashier - Dfac Military Dining FacilityFort Irwin, CA02/2007 - 07/2007
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Improved quality processes for increased efficiency and effectiveness
  • Developed standard operating procedures and document workflows for current and future process steps
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
  • Supervised production planning while using appropriate tools and analysis for smooth production output
  • Developed strategy and managed market communications that drove product demand
  • Counted cash in register drawer at beginning and end of shift
  • Reviewed and resolved differences between accounting information and cash drawer
  • Assisted customers by answering questions and fulfilling requests
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Reviewed weekly sales circulars and monitored price changes
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting
  • Assisted customers with special services, account updates and promotional options
Food Service Stand And Cashier - Sea WorldOrlando , Florida01/2004 - 08/2004
  • As teen working part time in Sea World for almost year I'd learned so much as safety and clean environment for Food service and be responsible with sales and amount of money as cashier
  • Strategically plated hot meals and salads in aesthetically pleasing arrangements
  • Used to prepare ingredients and restock supplies for expected busy periods
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
  • Greeted customers at deli counter to fulfill requests and answer questions
  • Cleaned and sanitized work areas throughout hours of operation and at close of business
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
  • Maintained clean, trash-free work spaces to maximize productivity and safety
  • Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order
  • Processed transactions, including checks, cash and credit purchases or refunds
  • Checked prices for customers and processed items sold by scanning barcodes
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Reviewed and resolved differences between accounting information and cash drawer
  • Counted cash in register drawer at beginning and end of shift
  • Assisted customers with special services, account updates and promotional options
  • Answered questions about store policies and concerns to support positive customer experiences
  • Arranged paper and electronic payment records to maintain well-organized fill systems and record keeping compliance
  • Assisted customers by answering questions and fulfilling requests
  • Used cash registers and systems to request and record customer orders and compute bills
Skills
  • Ability to work under pressure
  • Self-motivation
  • Call center experience
  • Senior citizen care
  • Reports for senior management
  • Senior living experience
  • Active Listening
  • Communication
  • Creativity
  • Critical Thinking
  • Customer Service
  • Management Skills
  • Teamwork
  • Hard worker
  • Organization
Education
05/2005Calico High School33525 Ponnay Dagett Ca 92327
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Resume Overview

Companies Worked For:

  • Reception Assistant
  • Civilian Military Role Player
  • Cashier
  • Food Service Stand And Cashier

School Attended

  • Calico High School

Job Titles Held:

  • Barstow Senior Center
  • Akima
  • Dfac Military Dining Facility
  • Sea World

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