scrum master resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Passionate servant-leader with focus on value driven delivery of coaching, training, and effective management of scrum framework. Coaching teams in implementing Agile frameworks from traditional Waterfall methodologies Continuously discovering team personal motivators and de-motivators to ensure team morale is high and team members are motivated and productive throughout the project. Helping Product Owners in optimizing the backlog to deliver business value Communicating project progress to primary stakeholders by using various information radiators to enhance Transparency and Trust Encouraging teams to develop empirically and improve the value delivery Enhancing collaboration with cross functional teams Proficient in creating JQL Querying, JIRA Dashboards and Confluence page creation, and maintenance Enabling Flow metrics to enable team to retrospect on As Is process. Executing various forms of leadership during the different stages of team evolution (Forming, Storming, Norming, Performing) Lead, mentor and motivate multiple teams to successful completion of Agile projects that align with company's strategic goals Expert in coaching and motivating agile transitioning teams Extensive knowledge on Change Management process, cross collaboration with multiple teams in delivering value addition, enabling teams to identify risks using ROAM model. Championed organizational cultural change on strong ownership, one-team attitude, empowerment, and transparency by collaborating with other scrum masters, leaders, and project managers Strong experience in driving, planning, and facilitating releases across several features and products using Agile methodologies Experience in implementing Scaled Agile Framework (SAFe), Preparing for PI Planning and successfully executing a PI Using empiricism by trying and practicing Acceptance Test Driven Development process (ATDD), Test Driven Development (TDD) cycle Experienced in Dashboard creation, Queries, creating filters Working towards the goal of making the teams Self-organized and Self – sufficient.

  • Agile Development and Best Practices
  • Agile Frameworks - Scrum, Kanban
  • JIRA, Confluence, Azure DevOps
  • Power BI Desktop, Tableau, QlikView, Excel, MYSQL, MS Project, Power Point
  • PSM, SAFe Certified
  • Remedy, ServiceNow, Cherwell
Work History
07/2021 to Current Scrum Master Perficient | Cincinnati, OH,
  • Coached teams to improve product quality by continuously using agile principles
  • Helping Product Owner in release planning and estimations by re-prioritizing backlog for Value Optimization
  • Organized and facilitated Sprint Planning, Sprint Review, Sprint Retrospective and Daily Stand-up meetings
  • Conducted workshop for team to create user stories using INVEST and SMART principles
  • Helped team to coordinate defect triaging and prioritization until it became standard team common practice
  • Participated in Enterprise Agile Community of Practice where successes and challenges were openly discussed
  • Coordinated with multiple teams in Agile SAFe Release Train and helped SAFe Agile team to meet its committed PI Objectives
  • Mentored and empowered teams towards making appropriate commitments through story selection, establishing acceptance criteria, story sizing and task definition
  • Coordinated with other scrum masters and Release Train Engineer in Scrum of Scrums
  • Ensured team delivers Committed PI Objectives and Program board highlighting dependencies and delivery commitments of Program Increment in PI planning
  • Assisting product owner in creating epics and stories from vision statement and re-prioritizing backlog as needed for optimizing Value-Driven Delivery
  • Enhanced internal and external communications and improved transparency between senior leadership and team by sharing flow metrics with leading and lagging indicators
  • Assisted with prioritization of Features and User Stories based on business value and relative estimations
  • Educated Agile production support teams on use of Kanban and flow to optimize team's work
  • Facilitated Product Team meetings with Product owner, Product manager and Stakeholders to review features and release plan
  • Managed scope creeps and sprint spills by conducting effective and collaborative sprint planning sessions
  • Encouraged teams to experiment and learn empirically and inspect and adapt in sprint retrospective sessions.
09/2016 to 07/2021 Scrum Master Perficient | Charlotte, NC,
  • Worked with Agile Coach in Setting-Up New Agile team transitioned from Waterfall methodology
  • Organized and facilitated sprint planning, daily scrum meetings, reviews, retrospective, and other Scrum-related meetings
  • Helped team to create clear and concise epics/features/stories
  • Facilitated and conducted workshop for team to create user stories using INVEST and SMART principles
  • Involved in design discussions and understanding of business requirements and identify relevant functional and technical requirements
  • Worked with product owner to improve existing UI features, develop new feature sets & improve overall User Experience of existing products
  • Helping team in being self-organized and self-sufficient by coaching several problem-solving skills
  • Educated team in collaboration of overall release plan, velocity forecast with agile metrics through standard agile tooling
  • Assist with internal and external communication, improved transparency, and using information radiators
  • Assisted with prioritization of Features and User Stories based on business value and relative estimation
  • Facilitated meetings to ensure proactive coordination during releases
  • Built relationship with Product owner and other stake holders to facilitate team's interaction with them
  • Engaged with other Scrum Masters in SoS meetings, Community of Practice to share knowledge and best practices across teams
10/2015 to 08/2016 Scrum Master Perficient | Weehawken, NJ,
  • Scheduled and facilitated Product backlog refinement, Sprint planning, Sprint reviews and Sprint retrospective
  • Laying foundation for team by planning and executing sprint zero
  • Protect scrum team from outside distractions, impediments or team conflicts and maintain focus on product backlog and project timelines
  • Involved in breaking down concepts into user stories and streamlining daily delegation of incoming issues using Issue tracking system
  • Negotiating with Product Owner in backlog management for scope creeps and continuous delivery
  • Worked on confluence- Assigned user personal space and helped in using tool
  • Helped product owners to come up with set of stories for better understanding for estimation and development
  • Ensure (help) Product Owner refines and reorders backlog and ensure product owner prepares sprint goal
  • Worked with scrum team and Product owner to negotiate minimum viable product for delivery
  • Assisted in defect tracking and coordinated with developers to quickly resolve defects associated with them
  • Provided support to offshore and onsite testing team in defect triaging, analyzing and help identifying bugs.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity
02/2012 to 09/2015 IT Analyst Five Stones Research | Redstone Arsenal, AL,
  • Collaborating with various senior stakeholders including business experience leaders to define requirements and creating epics feature and stories for development team in Agile/Scrum environment
  • Worked with Refinery Sales team for gathering requirements for Morning report application
  • Conducted storyboarding and story mapping sessions for clear elicitation of business value in Agile/Scrum framework
  • Created and maintained risk-adjusted backlog to reflect risks and their prioritization in Agile/Scrum framework
  • Created user stories with clear user acceptance criteria for development teams
  • Investigated system issues and implemented resolutions to reduce downtime
  • Responsible for creating Technical or Enabler Stories in JIRA for technology team
  • Evaluated user acceptance criteria with developers and encouraged them to split stories or create enablers or spikes as necessary
  • Performed UAT testing and was heavily involved in UAT coordination including scheduling setting up environments
  • Worked with system testers to ensure requirements are completely and accurately implemented and tested.
Expected in 04/2006 to to Bachelor of Technology | Electrical, Electronics and Communications Engineering JNTU, Hyderabad, INDIA, GPA:
PSM I ( - 2018 SAFe Certified Scrum Master - 2021 PSM II - 2022 ITIL V3 Certified - 2013

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School Attended

  • JNTU

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  • Bachelor of Technology

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