Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
I am a Focused Individual offering strong background in policy and safety procedure development, implementation and enforcement. Quality driven leader, leveraging exceptional employee training and development capabilities. Supports corporate strategy by developing team and individual goals, objectives, operational standards and expectations for safety, quality and productivity.
I am a very outgoing person, who likes to be a positive impact to any team I am apart of. i strive to be better at any job or task I am assigned with. I love working with people and helping customers and other associates feel valued.
Skills
- Goal-oriented
- Leadership
- Processes and procedures
- Systems and automation applications
- Issue and conflict resolution
- Team management
- Time management
- Customer service
- Work ethic
- Troubleshooting
- Multitasking
Education and Training
Wasco Independence High School Wasco, Expected in 05/2015 – –
Experience
Abbott Laboratories - Screening Supervisor
Elizabeth, NJ, 05/2020 - 04/2021
Elizabeth, NJ, 05/2020 - 04/2021
- Complied with company policies, objectives and communication goals.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Established and enforced clear goals to keep employees working collaboratively.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Created training manual for all employees to use as reference guide.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
- Conducted evaluations and reviews for 25 employees.
- Coached and mentored 35 staff members through constructive feedback to develop long-term career goals.
Frederick County Public Schools - Supervisor of Operations
Frederick, MD, 01/2017 - 05/2020
Frederick, MD, 01/2017 - 05/2020
- Established work priorities to meet contractual obligations for schedule and installations.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
World Finance - Customer Service Representative
Gainesville, GA, 09/2016 - 01/2017
Gainesville, GA, 09/2016 - 01/2017
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered 80+ inbound calls per day and directed to designated individuals or departments.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Upheld privacy and security requirements established by FCC regulatory agencies.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed account and service histories to identify trends and issues.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
Honor Home Care - Lawn and Garden Sales Associate
Richmond, CA, 06/2015 - 09/2016
Richmond, CA, 06/2015 - 09/2016
- Cleared out older items to make way for new seasonal offerings with skilled use of sales displays and special pricing.
- Helped customers select optimal plants, tools and accessory purchases for specific needs.
- Maintained well-stocked, organized and attractively merchandised garden items.
- Kept stock healthy by watering on-schedule and deadheading flowers to promote additional blooms.
- Managed customer orders smoothly, including processing payments and helping with bulky or heavy loads.
- Moved large pallets and heavy items with pallet jacks and forklifts.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Recommended merchandise to customers based on needs and preferences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
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Resume Overview
School Attended
- Wasco Independence High School
Job Titles Held:
- Screening Supervisor
- Supervisor of Operations
- Customer Service Representative
- Lawn and Garden Sales Associate
Degrees
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