16 years' experience, dedicated to providing thorough, skillful administrative/customer service support. Focused individual, accustomed to tight deadlines and managing change on an hourly basis to achieve project goals. Adept at growing positive relationships with clients and colleagues at all organizational levels. Entrusted to handle confidential information with discretion in compliance with company policies. Proven ability to work independently, managing multiple priorities and ensuring all deliverables are met with attention to detail and top-quality results.
Administrative support specialist
Meticulous attention to detail
Microsoft Office proficiency
Works well under pressure
Strong problem solver
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Planned and executed all aspects of a major office headquarter move while employed by American Express.
Developed and implemented company's first Administrative Assistant manual outlining all proper business procedures and office policies while employed by Rosenbluth International.
Scheduler/Receptionist04/2015 to 11/2016ST JOSEPH MEDICAL CENTER/CHI FRANCISCANTacoma, WA
Skilled and experienced in coordinating daily, weekly, and family training schedule for 17 therapists in a 33 bed inpatient rehab unit.
Communicated updates, changes and challenges within the schedule to multi-disciplinary team.
Trained and experienced in problem solving, scheduling and coordinating rehabilitation therapy for patients with stroke, brain injury, heat attack, motor vehicle accidents and spinal cord injuries.
Trained and proficient in computer and internet systems including EPIC and Microsoft Office (Word, Excel, Outlook) Excellent at leading and facilitating meetings with multidisciplinary teams to coordinate complex discharge plans for patients leaving the hospital and transitioning to community settings.
Attention to detail in tracking multiple systems and calendars to ensure daily and weekly therapy goals are met by patients per insurance requirements.
Trained and knowledgeable in multiple national and state insurance programs to understand benefits and eligibility requirements for insurance, including Medicare, Medicaid, BCBS, Tricare, VA, etc.
Physical Therapy Aide05/2012 to 12/2014JUDITH PEAK REHAB/CENTRAL MONTANA MEDICAL CENTERLewistown, MT
Performed all aspects of outpatient therapy admissions and discharges; recorded and verified all demographic, insurance and other information; educated patients/families on financial liabilities; followed established procedures to ensure all registration guidelines/requirements had been satisfied.
Collected appropriate co-payments, co-insurances, and other fees/monies due, including cash payments.
Scheduled/rescheduled patient appointments for a staff of 12 therapists.
Monitored and reconciled issues prior to patient visit.
Implemented cancelation/no-show policy to insure better time management of daily schedule.
Notified management of patient non-compliance when necessary.
Assisted physical therapists in preparing patients for treatment.
Produced daily, bi-monthly and monthly departmental statistics.
Created Excel spreadsheet to calculate patient physical therapy funds usage as required by Medicare.
Improved patient charting process to manage patient data and support documents.
Assisted HIM department by obtaining proper documentation for monthly billing.
Performed all office receptionist duties- answered phones and directed calls, charge entry, operated several types of basic office equipment, maintained all therapy equipment and managed supply inventories.
Project Coordinator11/2006 to 07/2010AMERICAN EXPRESS Travel Related ServicesAlta Loma, CA
Produced and analyzed weekly/monthly productivity reports for Global Advisory Services Consulting.
Managed all global client engagements, aligning available capacity with required skillsets.
Provided analysis for scorecards and quarterly reviews (utilization, deliverable dates and quality control).
Conducted weekly resource support calls with management team.
Managed daily/weekly capacity tracking database for Global AS Consulting Organization via Access.
Created process for requesting project resource support and templates for submission of projects.
Assisted with the automation of practice line templates on the Advisory Services information portal.