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Scheduler Coordinator Resume Example

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SCHEDULER COORDINATOR
Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with caring mentality and excellent communication skills. Expertise in Data Entry, customer service and inner-office operations.

Skills
  • Attention to detail
  • Administrative support
  • Operational improvement
  • Customer service
  • Call center experience
  • Service desk support
  • Medical Terminology
  • Microsoft Office 365 expert
  • Leadership
  • Multi-tasking
  • Problem resolution
  • Exceptional telephone etiquette
Experience
Office Coordinator | 02/2020 to Current
Mary Washington Healthcare - Fredericksburg, VA
  • Answering phones/emails related to patient's MyChart activation's/password resets.
  • Managed insurance records, patient charts and company files using online tracking system.
  • Interviewed patients to collect medical information and insurance details to update documentation and standard operating procedures to reflect changes to the application.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Maximized office efficiency by answering more than 40 incoming calls per day to provide office information and transfer calls to desired personal.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Service Operator | 11/2016 to 06/2019
CarMax - Fredericksburg, VA
  • Accountable for accomplishing daily operations including scheduling appointments, ordering parts, processing warranty claims, auditing invoices, reviewing loaner and tag logs for compliance, and addressing any unpaid toll tickets while customers are in loaner vehicles.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • In a fast-paced environment, handles a high amount of phone calls, emails, scheduling appointments and travel for employees, and customer service operations.
  • Maintained site safety through attention to detail and minimizing of hazards.
  • Utilized effective communication skills to deliver instructions to crews and build collaborative groups focused on accomplishing goals on tight schedules.
  • Achieved cost-savings by developing functional solutions to customer part problems.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Created agendas and communication materials for team meetings.
Business Office Associate | 12/2014 to 11/2016
CarMax - Fredericksburg, VA
  • Served as a Manager on Duty and Business Office Associate assisting in operations from opening to closing the business office.
  • Performed data entry, reviewed information, and processed documentation.
  • Trained other personnel in various business operations and assisted in giving feedback for their performance evaluations.
  • Handled cash flow and credit transactions along with accounts payable functions.
  • Displayed a high-amount of accountability by preparing and completing bank deposits.
  • Obtained and retained the highest "Voice of the Customer" scores in the region, and was offered a paid trip to Las Vegas to be recognized.
  • Promoted to a Service Operator by management for displaying excellence and a high-level of responsibility.
Head Hostess | 09/2010 to 01/2013
Ledo Pizza - Fredericksburg, VA
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Answered phone inquiries, scheduled and confirmed reservations.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Education and Training
Massaponax High School - Fredericksburg, VA
General Studies, 05/2012
Germanna Community College - Fredericksburg, VA
Some College (No Degree)
Information Technology
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Resume Overview

Companies Worked For:

  • Mary Washington Healthcare
  • CarMax
  • Ledo Pizza

School Attended

  • Massaponax High School
  • Germanna Community College

Job Titles Held:

  • Office Coordinator
  • Service Operator
  • Business Office Associate
  • Head Hostess

Degrees

  • Some College (No Degree)

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