Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Meticulous, Motivated Individual looking To
obtain a challenging position which will allow me to capitalize on my Customer Service Management experience.
Strong Interpersonal communication skills.
Problem analysis and problem solving.
Organizational skills and customer service orientation.
Ability to work under pressure.
Self motivated and have a Proven record of maintaining confidentiality of official documents.
Ability to adapt to any environment.
Ability to learn quickly and acquire new skills.
Performed general clerical duties such as filing,photocopying, maintain database and typing,Word,Excel and Power point.
Scheduler, 08/2017 to CurrentM V Transportation － Chicago, IL
Research and analyze scheduled trip requests using the Trapeze Scheduling software.
Match trip requests to a route that will ensure timely pick-up from origin or arrival to destination.
Analyze batched trip to ensure they are optimized to on the assigned route.
Research and correct schedule violations breach of on-board violations, incorrect vehicle capacities, and trips that requested outside of the defined service area.
Ensure that at the end of the scheduling process, OTP goals are reached and route schedules are adequate to allow for timely performance.
Store Manager/Floating Manager/Inventory Control Specialist, 11/2014 to CurrentGET HAPPY CANDY STORE － Orland Park, IL
Organize all store operations and allocate responsibilities to personnel.
Supervise and guide staff towards maximum performance.
Prepare and control the store's budget aiming for minimum expenditure and efficiency.
Deal with complaints from customers to maintain the store's reputation.
Inspect the areas in the store and resolve any issues that might arise.
Plan and oversee in-store promotional events or displays.
Keep abreast of market trends to determine the need for improvements in the store.
Analyze sales and revenue reports and make forecasts.
Ensure the store fulfills all legal health and safety guidelines Requirements.
Customer Service Rep, 05/2012 to 10/2014PLS LOAN STORE － Calumet City, IL
Recommended loan approvals and denials based on customer loan application reviews.
Viewed and edited loan agreements to ensure accuracy.
Maintained friendly and professional customer interactions.
Maintained strict confidentiality of bank records and client information.
Acted professionally and patiently when addressing negative customer feedback.
Child Care Provider/Manager, 06/2006 to 01/2015YOUR CHILD CARE － Chicago, IL
Communicated regularly with parents about daily activities and behaviors.
Addressed behavioral and learning issues with parents and daycare management staff.
Engaged with children individually to meet their emotional and physical needs.
Supervised circle time, free play, outside play and learning and developmental activities.
Familiarized parents with center's policies, regulations, fees and curriculum.
Maintained a positive demeanor to facilitate a stable, consistent environment.
Mediated talks between parents and teachers regarding disciplinary concerns.
Reported parent complaints and comments to managers.
Customer Service Representative, 09/2005 to 09/2010HOME DEPOT － Calumet City, IL
Answered an average of 50-100 calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Communicated with vendors regarding back order availability, future inventory and special orders.
Set up and explained new membership contracts.
Recommended alternative items if product was out of stock.
Telemarketer/Customer Service Representative, 07/2003 to 09/2005CHALLENGE FINANCIAL INVESTMENT CORP － Oak Lawn, IL
Provided excellent customer service by providing solutions for customers concerns and issues.
Solicited potential mortgage customers via telephone.
Assisted branch manager with collecting customer documentation to facilitate the closing of loans.
Education and Training
HIGH SCHOOL DIPLOMA:2004Christian Fenger Academy /Taylan High School － Chicago, IL
Associate of Science:COMMUNITY HEALTH,2014South Suburban College - Oak Forest Center － Oak Forest, IL, United StatesCOMMUNITY HEALTH
budget, clerical, closing, Interpersonal communication, contracts, client, excellent customer service, customer service, database, documentation, filing, Inspect, inventory, legal, market trends, Excel, Power point, Word, Organizational skills, personnel, policies, Problem analysis, problem solving, safety, sales, Self motivated, telephone, typing