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Scheduler Resume Example

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SCHEDULER
Summary

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills
  • Order processing
  • Documentation proficiency
  • Key relationship management
  • Schedule coordination
  • Call center experience
  • Customer relations
  • High-energy attitude
  • Problem-solving abilities
  • Team collaborating
  • Coordinating services
  • Gathering referrals
  • Managing records
  • EMR
  • MS Office
  • Organization
  • Regulatory compliance
  • Data entry
  • Quality assurance controls
Experience
Scheduler | 05/2020 to Current
Arbor Medical Staffing Inc. - Jacksonville, FL
  • Developed precise guidelines for position qualification requirements and rating system to measure and identify best-fit candidates.
  • Worked with HR management to devise and update policies based on changing industry and social trends.
  • Created and modified job descriptions within all departments.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase.
  • Addressed employee harassment allegations, work complaints and other concerns diligently.
  • Guided clients on how to conduct background checks and verify references.
  • Accomplished multiple duties, including strategic workforce planning, new employee onboarding, labor relations and health benefits administration.
  • Expanded regional provider network and met adequacy goals by determining network capacity and recruiting new practitioners.
  • Saved money by recruiting high-profile account providers and negotiating cost-saving contracts.
Scheduling Coordinator | 01/2019 to 05/2020
Fleet Landing - Atlantic Beach, FL
  • Collaborated with management, sales and engineering to adjust plans and maintain targets.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Worked with HR management to devise and update policies based on changing industry and social trends.
  • Administered applicant tracking system (ATS) database to input, update and maintain candidate details.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase.
  • Addressed employee harassment allegations, work complaints and other concerns diligently.
  • Accomplished multiple duties, including strategic workforce planning, new employee onboarding, labor relations and health benefits administration.
Medication Technician/CNA | 08/2016 to 02/2017
Arbor Terrace - Jacksonville, FL
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Obtained, recorded and reported patient vital signs as needed for medication administration.
  • Updated patient financial information to ensure accuracy.
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Communicated with patients with compassion while keeping medical information private.
Customer Service Representative | 01/2015 to 08/2016
Convergys Corporation - Jacksonville, FL
  • Helped company maintain exceptional client service ratings on external audits.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers regarding needs, addressing concerns.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered 125+ inbound calls per day and directed to designated individuals or departments.
  • Set up and activated customer accounts.
  • Worked with managers to develop service improvement initiatives.
Education and Training
William M. Raines High School - Jacksonville, FL
High School Diploma
06/2006
Advance Career Training - Jacksonville, FL
Some College (No Degree)
Certifications
  • First Aid/CPR
  • Certified Medication Administrator
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Resume Overview

Companies Worked For:

  • Arbor Medical Staffing Inc.
  • Fleet Landing
  • Arbor Terrace
  • Convergys Corporation

School Attended

  • William M. Raines High School
  • Advance Career Training

Job Titles Held:

  • Scheduler
  • Scheduling Coordinator
  • Medication Technician/CNA
  • Customer Service Representative

Degrees

  • High School Diploma
    Some College (No Degree)

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