Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Exceeded corporate target for customer satisfaction for twelve months in a row.
Provided accurate and appropriate information in response to customer inquiries
Properly directed inbound calls in phone queues to improve call flow.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Kept abreast of rapidly evolving technology.
Strictly followed all federal and state guidelines for release of information.
Thoroughly investigated past due invoices and minimized number of unpaid accounts.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Screened patients for charity assitance program and medicaid.
Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.
Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative.
Confirmed patient information, collected copays and verified insurance.
Consistently informed patients of their financial responsibilities prior to services being rendered.
Audited Self Administered statements from Reinsurance Companies ensuring accuracy of submitted information.
Addressed customer service inquiries in a timely and accurate fashion.
Ran reports and supplied data to fulfill customer report requirements.
Provided training to staff members.
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