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SAP Subject Matter Expert Resume Example

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SAP SUBJECT MATTER EXPERT
Career Overview

SAP leader skilled technical expertise in software lifecycle management business process monitoring, test management, project management, network administration, team leadership, SAP Basis and relational database administration (Oracle, DB2, MS-SQL,and MaxDB). Adept in ongoing operations optimization through coordination with business process owners and various technical teams. ASAP and Run SAP methodologies. Provide thought leadership that improves the software maturity level of the SAP environment delivered to the Business. Work effectively at all levels of projects to provide solution governance and transparency and cooperation across teams, from high-level strategy definition to hands-on technical and functional system configuration. SAP professional with more than 12 years of Basis experience, including systems architecture installing, upgrading and maintaining high-availability SAP Business solutions supported by robust Solution Manager systems at their core. Experienced in eliciting, defining and documenting customer requirements, facilitating requirements workshop and setting up and running demos to showcase application functionality to customers. Experienced in design, implementation and support of SAP environments in global environments, with a focus on SAP Solution Manager. Strong communications and analysis skills provide clarity to ambiguous situations, including forging relationships with business and technical stakeholders to understand their goals, strategies and concerns. Experienced in administering complex SAP NetWeaver environments with multiple applications (ECC, Solution Manager, CRM, BI/BW,, and Enterprise Portals) in a variety of operating systems (HP-UX, AIX Solaris, Linux and Windows) and relational databases (Oracle, DB2, MS-SQL, MaxDB). Hands-on with Solution Manager 7.0 Project Administration, Business Process modeling synchronization with ARIS , Solution Documentation, Service Desk and Integrated Tools (e.g., TDMS, RWD InfoPak, BPCA). Provide optimum support of the technical environment; configuring; documentation and peer review of procedures, knowledge transfer and mentoring. Experienced in SAP security, roles and authorizations. Anticipate developing problems, trend analysis, decisively act upon them and troubleshoot problems as needed. Team leadership and project management skills, including transformational leadership behaviors of intellectual stimulation and inspirational motivation to foster cultures of cooperation, knowledge sharing, and team integration -- sometimes across globally remote locations. Thought leadership from experience includes analysis, recommendations, proposals and project plans.

Qualifications
  • SAP Basis
  • SAP Solution Manager 7.x
  • Databases (disk- and memory-based)
  • Operating Systems
  • SAP Security
  • Communications
  • Collaboration
  • Leadership
  • Integrity
  • SAP HANA certification training
Technical Skills
SkillsExperienceTotal YearsLast Used
SAP ECC 6.0 - R/3/Expert152014
SAP BW Advanced102014
SAP Solution ManagerExpert102014
Accomplishments
  • Published an article, "Self-Diagnosis: An Essential Process to Keep SAP Solution Manager Running Smoothly," in SAP Solution Manager Expert (SAP Insider Publications, October 2009).
  • Delivered a presentation on the configuration and use of the Maintenance Optimizer feature of SAP Solution Manager 4.0/7.0 at the 2008 ASUG Conference and the 2008 SAP Administration and Infrastructure Conference.
  • Received a Compaq Treasures Award in 4Q99 for active participation on team that earned Compaq the SAP Award of Excellence at the 1999 SAPPHIRE Conference in Philadelphia, the exhibit booth of which featured the then-new SAP Internet Transaction Server (ITS) for remote access.
Work Experience
      SAP Subject Matter Expert
      October 2014 to November 2014      Bickford Senior Living － Virginia Beach , VA
      • Provided SAP upgrade management leadership and project material, including ASAP methodology and personal experience, to ARMA and helped to develop a 30-minute presentation for ExxonMobil.
      • Attended the Oct.
      • 15 presentation and, representing ARMA, answered relevant questions from ExxonMobil staff.
      Business Consultant V
      March 2013 to April 2014      Bickford Senior Living － Crown Point , IN
      • Platforms: multiple.
      • Supported SAP Basis and database (Oracle and MS-SQL) administration support to private sector customers in banking and automotive industry sectors.
      • Prepared for Solution Manager implementation, an ECC version upgrade, OS/DB migration, Unicode conversion and disaster recovery (DR) planning and testing while providing ongoing production environment Level 3 support.
      • Responsibilities include configuring, monitoring, tuning, and troubleshooting the SAP technical environment as well as scheduling and executing the SAP transport system.
      SAP Implementation Mentor
      September 2012 to November 2012      Accenture － Phoenix , AZ
      • Windows/MS-SQL.
      • Provided SAP management consulting and led functional configuration of procurement processes.
      • Led planning of integration testing and end-user training, and developed reports for the Purchasing Organization.
      • Enhanced oversight of implementation partner to mitigate risks and ensure that project milestones, service level agreements and other contractual obligations are met.
      • Provided guidance to PMO on the selection of tools and methods, including Solution Manager 7.1, GuiXT and Run SAP.
      Principal/Owner
      October 2009 to August 2012      Accenture Contractor Jobs － Philadelphia , PA
      • SAP contract projects for various customers.
      • Focused on Solution Manager, ECC, CRM and BW, architecting upgrades and implementing new scenarios and extensions, including the Solution Documentation Assistant and the Business Process Change Analyzer (BPCA), as well as corporate-wide SAPGUI 7.2 deployment planning via Microsoft SMS and Citrix XenApp Server.
      • Customers:.
      • MedImmune - Assessed requirements and delivered plan for corporate-wide SAPGUI 7.2 deployment via Microsoft SMS and Citrix XenApp Server 6.0.
      Practice Director/Senior Solution Manager Consultant
      May 2008 to November 2009      Accenture
      • Solution Manager 7.0 installations and provided preparatory technical configuration of the Business Process Change Analyzer (BPCA).
      • Alpha Sirius Platforms: multiple Managed a team of four SAP Solution Manager consultants.
      • Business development responsibilities included pre-sales tasks of eliciting, defining and documenting customer requirements, facilitating requirements workshops, configuring and running demos that showcased Solution Manager 7.0 functionality to customers, wrote proposals and project plans that landed billable consulting engagements for all team members.
      • Developed customer base, recruited technical and experienced SAP talent to the team, and developed and delivered training curriculum via Webex workshops to customers and to team members.
      • Passed SAP Americas' first-ever month-long "Run SAP Boot camp" including hands-on lab exercises in Solution Manager Diagnostics (CPH Data, Workload Data, and BI-Cubes,), End-to-End Root Cause Analysis, Service Desk, Change Request Management (ChaRM) and End-to-End Business Process and Integration Automation.
      • Responsible myself for billable solution delivery at client sites.
      • Projects included three Run SAP scoping and assessment projects, including review and revision of security and authorizations in production Solution Manager system, pilot demos of Service Desk, sizing and HP Blade system architecting of new SAP environment that included a new CRM 7.0 landscape, migration of Enterprise Portals landscape, ECC 6.0 landscape, Business Objects, BI 7.0 and Solution Manager 7.0 Enterprise Edition.
      • Reported directly to the President.
      • Provided technical and other assistance to the NetWeaver Practice Lead.
      • Mentored other Solution Manager consultants on concepts and troubleshooting in Solution Manager configurations.
      • Customers: J.J.Keller & Co.- Re-Architected SAP environment on HP Blade system, Basis support planning for new SAP CRM 7.0 and Business Objects landscapes, and migration planning of Enterprise Portals 6.0 from Windows/MS-SQL to HP-UX/Oracle.
      • California Administrative Office of the Courts - ECC upgrade support via Solution Manager 7.0 and recommendations for Solution Monitoring, Root Cause Analysis.
      • Pepsi Cola International - Global Template Rollout support, ARIS-Solution Manager bi-directional synchronization, fixed EarlyWatch reports, set up an SAP Service Desk demo.
      Solution Manager Lead/Senior Basis Consultant
      June 2007 to January 2008      Yodlee
      • Platforms: multiple.
      • Responsible for solution delivery at client sites, including R/3-to-ECC 6.0 upgrade project at PetSmart, including Test Data Migration Server (TDMS).
      • Installed Solution Manager 4.0 and configured the Maintenance Optimizer and Solution Monitoring Scenario at customers' sites.
      • Prepared and delivered presentations on Solution Manager's Upgrade and System Monitoring scenarios, as well as the Maintenance Optimizer.
      • Implemented a System Landscape Directory in Solution Manager 4.0 at a client site that included all ECC, BI and EP systems.
      • Customers:.
      • PetSmart - R/3-to-ECC 6.0 upgrade project.
      • Architected and installed Solution Manager, TDMS and, RWD InfoPak.
      SAP Basis Team Lead
      January 2007 to April 2007      Alpha Sirius, Inc. － Hartford , STATE
      • Windows/MS-SQL Led a Basis team of five administrators (two in Plano and three in Bangalore, India).
      • Assigned tasks and responsibilities across the team and providing performance evaluations of team members (including defining a new hire requisition and a termination).
      • Developed cohesion on the global team to enhance its support of the Production environments through training, knowledge transfer and documentation.
      • Advocated implementation of Solution Manager 4.0 and the System Monitoring Scenario, as well as a version upgrade of the FI-CO landscape from R/3 4.6C to ECC 6.0.
      • Provided Basis support to the project team implementing the CRM-based High-Tech Channel Management (HTCM) system.
      • Provided Basis support to the project team implementing new functionality in the HR Department's ECC 6.0 and Enterprise Portal 6.0 systems, including Manager Self-Service (MSS).
      • Coordinated with development, change management and risk management teams.
      • Monitored and maintained R/3 4.7 and BW 4.0 system performance, including buffers, system workload, ABAP dumps, batch jobs, OS activity and memory management.
      • Coordinated with BW team to ensure proper ETL process from the FI-CO R/3 and HCM ECC system to the BW system.
      • Results: Cutover of Manager Self-Service accomplished 24 hours ahead of project plan.
      SAP Basis Team Lead, SAP Americas
      January 2006 to August 2006      Seal Consulting － Larkspur , STATE
      • AIX/Oracle Team lead of Basis team of four (two in Atlanta, two in Bangalore, India, delegating tasks and providing performance evaluations of team members supporting the SAP environment of Graphic Packaging International,l including 3rd-party interfaces (e.g., TIBCO).
      • Monitored and maintained R/3 4.7 and BW 4.0 system performance, including buffers, system workload, ABAP dumps, batch jobs, OS activity and memory management in an AIX/Oracle environment.
      • Installed Vertex Data Manager and configured Vertex Sales Tax Q Series and Communications Tax Q Series software on the same system.
      • Results: A more stable production environment, monitored 24x7.
      • A cohesive global team supporting this environment with agile on-call support from managed services Basis team.
      • Improved coordination with client's development, change management, security and IT executive staff.
      Senior SAP Basis Consultant
      April 2005 to January 2006      McAfee, Inc. － City , STATE
      • Provided remote managed consulting services in support of client's Deployment 1 of the Financial and Business Management System (FBMS) systems, including ECC 5.0, BW 4.0, SEM, XI, CRM 4.0, MDM, SRM, Solution Manager 3.2, Enterprise Portal 5.0, TREX, and IXOS.
      • Provided Level 2 break-fix support and support change management processes, working remotely from home and coordinating with client counterparts and members of the project's Development Team.
      • Pre-sales activities included installing and configuring SAP ECC 5.0 on a SUSE Linux/MaxDB platform in the BearingPoint Center of Excellence.
      SAP Solution Manager Consultant
      February 2005 to April 2005      Graphic Packaging International
      Team Lead / Senior Basis Consultant
      August 2004 to November 2004      BearingPoint － City , STATE
      • Windows/MS-SQL Team Lead and senior Basis consultant to senior project management, mentor to client Basis and SAP Security teams on a full life cycle implementation of R/3 Enterprise and BW 3.0 landscapes with Solution Manager 3.1.
      • Installed R/3 4.7 development system in Windows 2003 environment with MS-SQL 2003.
      • Installed and configured SAProuter.
      • Served as Project Manager for the Installation of Solution Manager 3.1 and the configuration of the Implementation and System Monitoring scenarios.
      Senior SAP Basis Consultant
      February 2003 to August 2004      Fuji Photo Film
      • Reston and Springfield, VA Platform: AIX/DB2 Supported U.S.
      • Bureau of Customs and Border Protection's production SAP environment, ensuring that SLAs were met.
      • Monitored and maintained R/3 4.7 and CRM 3.0 Production environment system performance according to the Basis checklist and the Centralized System Administration in Solution Manager 2.2, including buffers, system workload, OS activity and memory management.
      • Created and managed the scheduling of Production environment batch jobs.
      • Coordinated Disaster Recovery planning with Operations & Maintenance and Development teams.
      • Migrated DB2 database from 7.2 (32-bit) to 8.1 (64-bit) in the Development environment.
      • Performed HA failover of AIX systems in Veritas Cluster Service (VCS).
      Senior SAP Basis Consultant
      November 2001 to November 2002      BWX Technologies － City , STATE
      • Led integration testing in the ERP Test Lab to eliminate defects prior to Go-Live of the U.S.
      • Navy SPAWAR's R/3 version upgrade (4.6C).
      • Collaborated with functional team leads, application developers, security team and other Basis team members, coordinating with Security team members to develop user roles used in integration testing.
      • Supported application architecture of SAP R/3 landscape, isolating and fixing performance issues.
      • Authored chapters on Technical Infrastructure, Configuration and System Development, and Testing of the book, Enterprise Resource Planning Guide - Implementing SAP in the Navy.
      SAP Basis Consultant
      July 2001 to August 2001      Evolver, Inc － City , STATE
      • Platform: Windows/MS-SQL Isolated performance problems in the R/3 production environment of 900+ concurrent users via CCMS, system logs, ABAP dump analysis, SQL traces, table locks and failed updates, Analyzed trends in production environment to meet performance goals (dialog transactions <0.85 seconds;="" updates=""><2.5 seconds;="" total=""><1.15 seconds)="" using="" luminate="" 3.0="" for="">
      • Applied SAP Notes and customization in the ABAP Editor, Function Builder, Screen Painter and Data Dictionary.
      • Researched SAP software issues and initiated problem messages in SAPNet.
      • Served as team lead for implementation of SAP Exchange Connector (SXC), a MAPI-based SAP solution that controls message, receipt, message conversion and message transport between the Microsoft Exchange server and SAPconnect.
      • Configuration enabled selective CCMS alerts to automatically send e-mails to the Outlook inboxes of Basis staff.
      SAP Basis Consultant
      March 2001 to April 2001      Science Applications International Corporation SAIC － City , STATE
      • Windows/Oracle.
      • Monitored R/3 PRD system performance via Workload Analysis, OS Monitor, Memory Configuration Monitor, Work Process Overview, CCMS and ABAP Dumps and log files.
      • Reconciled monitored data against OSS Notes, reported anomalies in problem messages and worked with SAP Global Support to resolve them via buffer setting changes.
      • Performed disaster recovery and fault-tolerance assessments of the production R/3 instance, coached the staff Basis Administrator, and standardized daily, weekly and monthly checklists of critical tasks.
      Senior Technical Consultant
      April 2000 to April 2001      Pennzoil-Quaker State Company － City , STATE
      • Developed the company's business plan to implement Enterprise Link (an SAP Industry Solution for Manufacturing developed by Agilent Technologies) within the R/3 landscapes at petroleum refining and petrochemicals industry.Received intensive training covering SAP's PP-PI, PM, MM and QM modules as well as IDOCS, HP RTAP, Oracle and MS-SQL, as well as Enterprise Link, at Agilent Technologies' Automation Integration division headquarters in Calgary, Alberta.
      Systems Engineer/Lab Manager
      April 1997 to April 2000      Vesta Insurance Group － City , STATE
      • Platforms: multiple Ensured availability of all resources required for customer lab engagements, in both NA SAP CC and the NA EA CC for PeopleSoft, Siebel, Oracle, J.D.Edwards, i2 and Baan solutions.
      • Managed $8 million-plus combined inventory, tracking fixed assets via reports from Compaq's corporate R/3 instance (and hardware loans from the Seed Pool unit), then reconciled these report data against each new quarterly inventory.
      • Performed R/3 installations and version upgrades of demo SAP R/3 Systems on Compaq ProLiant servers (5000s, 6500s, 7000s and 8500s) with Windows NT RAID-5 disk arrays and Oracle or MS-SQL Server databases and Cheyenne ARCServ Tape Arrays.
      • Effectively supported Product Division- and customer-driven benchmark efforts, including stress tests of MS-SQL Server versions 6.5 and 7.0.
      • Provided data backup strategy and execution of tape backups and restores, using ARCserve and NT Backup, and including hot and cold database backups and transaction log backups.
      • Collaborated with management on architecture of new system configurations, for pre-sales proofs of concept.and in-lab technology tours.
      • Participated in the installation of the Unix-based AlphaServer 8400 and 8500.
      • Installed New Dimension products BW, B2B (SRM), ITS and APO.
      • Assisted in installation of third-party tools that interface with R/3, including Luminate for R/3.
      • Trained on Oracle and MS-SQL database administration tasks in IDES.
      • Delegated individual tasks among these contractors and staff engineers to ensure that project milestones were met in management of "technology refresh" projects occurring roughly every nine months.
      • Lasting an average of three weeks, these projects totally revamped the hardware, software, networking and clustering in the lab's front row of 16 racks to showcase Compaq's and SAP's latest products and marketing themes.
      • Acquired new hardware, software and options and integrate these into the networked environment of both the SAP and Enterprise Applications Labs.
      • Disposed of unserviceable equipment according to corporate guidelines.
      • Proposed new projects to deploy in the laboratory.
      • Collaborated with department management on goals for NA SAP CC and plans to achieve them.
      • Managed SAP library of R/3 versions (2.0a to 4.6b) in NT/Oracle, NT/MS-SQL, NT/Informix and Unix/Oracle versions, as well as NT/Oracle versions of New Dimension BW, B2B, APO and ITS software.
      • Network Administrator for department's Windows NT fileserver.
      • Duties included assigning user IDs and passwords, directory shares, nightly data backups, anti-virus scans, and a disaster recovery plan (tested quarterly).
      • Isolated and resolved problems that impacted lab readiness and component functionality.
      • Received a Compaq Treasures Award in 1999 for active participation on team that earned Compaq the SAP Award of Excellence at the 1999 SAPPHIRE Conference in Philadelphia, the exhibit booth of which featured ITS implementation.
      • Prevented partial shutdown of SAP laboratory projects in 3Q99 by successfully defending NA SAP CC's cost center against an errant $709,000 charge assessed by the hardware division.
      Education and Training
      Bachelor of Arts : Journalism, 1981Penn State University － City, State, U.S.A.

      Journalism

      Southern Methodist University, Advanced Program in Networking Technologies Certifications Currently in Progress
      Certifications

      HP Success Stories with SAP HANA Benchmarks and Customer Environments


      Hasso Plattner Institut In-Memory Data Management


      SAP Support Consultant focus Run SAP Implementation – Business Process Integration and Automation Management (May 2009)

      SM100, Solution Manager – Diagnostics and Monitoring

      E2E100, End-to-End Root Cause Analysis

      SMO150, Solution Manager Service Desk

      E2E100, End-to-End Root Cause Analysis

      URCA 10: Service Preparation, Architecture, Setup; Troubleshooting and Operations.

      SM300, Business Process Monitoring

      USMA30, System Administration with Solution Manager

      E2E040, End to End Solution Operations Overview and Case Study

      SM010, Solution Manager Technical Overview

      SAP50, R/3 Basis Technology (4.6)


      MicrosoftMicrosoft Certified Systems Engineer (MCSE)


      OracleSQL and PL-SQL course, Oracle University

      Interests

      Fitness and outdoor recreation, motivational speaking, music, energy and energy policy, journalism, writing, poverty, justice..

      Languages
      English, French
      Skills

      Listening

      Congeniality

      Efficiency

      Humor

      Additional Information
      • Clearance Status: Expired. Secret-Level, U.S. Department of Homeland Security Citizenship: U.S. Citizen Mobility: Open to travel
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      Resume Overview

      School Attended

      • Penn State University

      Job Titles Held:

      • SAP Subject Matter Expert
      • Business Consultant V
      • SAP Implementation Mentor
      • Principal/Owner
      • Practice Director/Senior Solution Manager Consultant
      • Solution Manager Lead/Senior Basis Consultant
      • SAP Basis Team Lead
      • SAP Basis Team Lead, SAP Americas
      • Senior SAP Basis Consultant
      • SAP Solution Manager Consultant
      • Team Lead / Senior Basis Consultant
      • SAP Basis Consultant
      • Senior Technical Consultant
      • Systems Engineer/Lab Manager

      Degrees

      • Bachelor of Arts : Journalism , 1981
        Southern Methodist University, Advanced Program in Networking Technologies Certifications Currently in Progress

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