SAP CRM Technical Lead and Application Developer Raghavendran Mohandoss SAP CRM Technical Lead and Application Developer Professional Attributes 5 years of IT industry experience encompassing a range of skill sets, roles and industry verticals Extensive experience in the analysis, design, development, customization and implementation of SAP CRM Solutions in Service Module. Demonstrated excellence in leading and managing teams. Handled multiple roles like Developer, Track Lead, Project Lead, Onsite Team Lead. Excellent exposure to SAP technical skills including ABAP, Web UI. Proficient in analyzing and translating business requirements to functional and consequently to technical requirements and architecture. Proven capabilities of leading a team working in the onsite-offshore model. Executed software projects for the past 5 years in Electronics industry. Good communication and interpersonal skills, self-driven, quick learner, critical and logical thinking, quick debugger. Ability to determine the best solution through research and analysis of relevant variables Comfortable in working multiple projects or enhancements at the same time and completing them well before the deadlines.
SAP CRM Service & Interaction Center
SAP CRM 5.2, 7.0 EHP3
SAP CRM Web UI Programming
Leadership, Project Management
C, C++, Java, SQL SAP ABAP Training with RICEF
SAP CRM Functional & Technical Training
SAP ABAP Performance Tuning
Object Oriented ABAP Programming
SAP CRM Technical Training - November 2010 - IBM India Pvt Ltd, Bangalore, KA, India
SAP CRM WebClient UI with GENIL and BOL Programming
Service Order Management - One Order
Product Master Processing
CRM Even Handler
SAP CRM Technical & Onsite Team Lead November 2013 to CurrentIBM India Pvt ltd US Branch － San Jose, CA
Client - Network Appliances Sunnyvale, California
As the CRM Onsite development lead responsibilities include and not limited to: Design and delivery of enhancements to the CRM landscape wihtout any impact to ongoing business.
Leading a team of about 18 developers based out of the US and India who work on various projects and enhancements.
Analyze, design and develop new enhancements for the IT landscape that supports NetApp Global Service.
This includes determining the impact of each enhancement on the current process and landscape.
Manage technical design and implementation for the NGS(NetApp Global Support) Support Site, NGS Master Data and Global Support Center tracks.
Co-ordinating between onsite and offshore teams throughout the project and ensuring timely delivery of all the projects.
Predicting, evaluating and mitigating upcoming risks in terms of resources, deadlines and other environmental issues.
These enhancements are targeted at improving the efficiency and ensuring the compliance of our service operations to federal, local and international laws.
Also responsible for ensuring the integrations between SAP CRM and external systems are constantly monitored and optimized.
Providing innovative solutions to the customers by introducing emerging tools and applications in the market to handle the new business enhancements.
Provide Level 3 engineering support for highly critical production issues that occur in the current CRM production environment.
Utilize in-depth knowledge of functional and technical areas in SAP CRM and other leading-edge products and technology in conjunction with industry and business best practices to deliver solutions Prepare and conduct requirements walk through meetings with the customer for clarifying requirements.
Use system knowledge to drill down explicit and implicit requirements to the most detailed level possible.
Ensure technical assumptions are elaborated, communicated and approved by to the client.
Manage project staffing requests and track them through resource identification, confirmation and on-boarding.
Plan and forecast capacity requirements for various projects and releases Plan for the technical upgrade of the system and assess potential impact to business and also the cost involved in making the upgrade possible.
Extensively involved in an technical upgrade from CRM 5.2 to CRM 7.0 EHP3, to assess the impact of the both internal and external applications.
Maintaining all the SAP transports in the release order and supporting the production release.
SAP CRM Application Developer & Track Lead July 2010 to November 2013IBM India Pvt Ltd － Bangalore, India, Karnataka
My role in the project was as a lead for two different project tracks, where in I am responsible for all the developments, enhancements, and bug fixes for those particular tracks.
My responsibilities include Understanding business requirement specification documents and providing technical solution and effort estimate for the same.
Providing efficient solutions for critical business problems specific to that track Developing the solutions based on the effort and timeline using ABAP Reviewing the effort estimates, technical solution and development completed by team members.
Developing new interfaces/proxies for enabling the SAP CRM system to exchange data with other client systems and web applications.
Enhancing multiple objects with the SAP CRM landscape including BP, Ibase, Product, Service Contracts, Service Orders, BADI and ERMS(Rule Modeler) Worked on Web UI Enhancements including Search enhancements, Navigation Bar Configuration , Creating new components and enhancing standard components and Creating/Configuring views Achievements Developed solid working knowledge of engineering, design and architecture as the Lead Software Developer on a team of 18.
Received multiple Awards from IBM in the course of 5 years which includes Star Performer Mangers's Choice Award Service Excellence Award ORION Award Received two consecutive promotions from Graduate Hire to Team Lead within a short span of time.
Provided an simple solution to one of the complex business scenario which increased the performance by 97% and helped external connected systems to get the results faster.
Bachelors of Technology : Information Technology, MAY 2010SASTRA University － Thanjavur, Tamil Nadu, IndiaGPA: DistinctionInformation Technology Distinction
Diploma : Electronics & Communications Engineering, MAY 2007Shanmugha Polytechnic College － Thanjavur, Tamil Nadu, IndiaElectronics & Communications Engineering