Sales management professional with prior experience in the greater Central Indiana Area. Hard working and energetic manager and top-rated sales associate with more than 14 years leading dynamic sales teams in fast-paced markets. As General Manager at Plainfield Roomplace location priorities focused on customer satisfaction throughout all stages of the sales life cycle contributing to over company's 40% repeat customer business year over year.
Excellent communication skills
Established track record of exceptional sales results
Recipient of 2015 Highest % of Bedding Increase, 2014 Highest % of Bedding, 2014 Highest Credit Insurance % Penetration Award
Compelling leadership skills
Social media savvy
Fortune 500 company sales background
Developed highly effective sales training strategies as Sales Manager of a 11 person team, which led to appointment to Sales Executive Council (SEC)Member for the 5 Indianapolis Market locations. As a member of the SEC I was primarily responsible to bridge the communication gap between Corporate executives and Sale force, assist with sales training and New-hire orientation/training.
Sals RepresetativeADMIRAL MEDICAL SUPPLYINDIANAPOLIS, IN
Arrange appointments with doctors, pharmacists and hospital medical teams Contact potential customers at hospitals, clinics, doctors' offices, rehab facilities, and nursing homes to sell medical products and equipment.
Build relationships with decision makers and medical staff.
Cold-call or go door-to-door.
Deliver presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors and pharmacists in the retail sector.
Travel to defined geographies to sell medical equipment.
Build relationships with medical staff.
Travel throughout assigned territory to call on regular and prospective customers to solicit orders or talks with customers on sales floor or by phone.
Coordinate all issues with key clients between sales, service, support, customer services, marketing and finance.
Sals Associate02/1753THE ROOMPLACEINDIANAPOLIS, IN
Set goals and objectives to meet expectations in retail furniture sales environment.
Maintained friendly and professional customer interactions.
Shared product knowledge with customers while making personal recommendations. Monitored customer preferences to determine focus of sales efforts by implementing good listening and fact finding skills.
Secrurity Sales Associate02/1753DEFENDER DIRECTINDIANAPOLIS, IN
Receive in-bound calls in a call center setting Engaging customers to understand their needs.
Provide customers with a better understanding of the product's features.
Maintained high closing percentage by following sales script and using proper closing techniques while providing customers with excellent service.
Sales Representative02/1753MEGA LIFE AND HEALTH INSFISHERS, IN
Sell insurance policies to potential clients.
Help individuals, businesses, and families select the most appropriate policies for health, life, and properties.
Offer health insurance policies that cover the costs of medical care and loss of income due to illness or injury.
Seek out leads and new clients.
Answer questions and make changes to existing policies.
Maintain regular contact with clients.
Obtain price quotes.
Properly maintain reports and records of insurance policies.
General Manager02/1753THE ROOMPLACEPLAINFIELD, IN
Hired and trained all sales staff for new store location. Overseeing the daiy-to-day operation of the store and assuring compliance with company guidelines and polices and procedures.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Maintained friendly and professional customer interactions.
Support the Assistant Managers with driving performance metrics and results and achieving the stores delivered and written budget and goals.
Coach sales staff to effectively develop a repeat customer base by building long term customer loyalty relationships.
Prepare and monitor budgets and compare them with actual costs and revenues to ensure that the store constantly improves profitability.
Develop and implement consistent policies, procedures and implement key performance measures and controls.
Actively source and recruit qualified candidates to meet the stores needs and reduce turnover while maintaining a bench for future talent needs.
Perform additional duties as required or requested.
Bachelor of ArtsUNIVERSITY OF MOSSOURIKansas City, MO
Sales Software: Salesforce.com, TapScan
Public Relations Software: Bacon's Mediasource, Factiva
Desktop Publishing Software: Photoshop, Illustrator, HTML