Motivated and personable. I am accustomed to handling sensitive and confidential records. Documented history of producing accurate, timely projects. I am dependable, friendly, and excellent team building skills.
Managed call flow with up to 10 calls in queue per minute.Exceeded corporate target for customer satisfaction for 12 months in a row.Customer Assistance
Preserved an accuracy of 90% during 10 years of employment.
Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.
Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email.Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas.
Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Routinely operated the computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Entered new patient profiles and prescriptions into medication input software system.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Accurately recorded compounded products and prepared appropriate labels.Consistently upheld proper pharmacy and general safety procedures and standards.
Unloaded, picked, staged and loaded products for shipping.Followed proper selection procedures as established by the company.Transported goods from racks, shelves and vehicles.Worked at a rapid pace to meet tight deadlines.Packed containers and re-packed damaged containers.Loaded flat bed by forklift and hand truck.
Worked as a team member performing cashier duties, product assistance and cleaning.
Provided friendly customer service at prescription drop-off and pick-up counters.Communicated directly with doctors' offices via telephone, fax and email.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Maintained proper storage and security conditions for all drugs.Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
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