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Organized and motivated graduate eager to apply time management and organizational skills in various Psychological environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated professional offering a Bachelors Degree in Psychology. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Motivated Psychology student seeking internship in behavioral and cognitive therapy to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success and individual motivation.
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- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Applied knowledge of consultative and relationship-driven sales techniques to drive new business opportunities with clients.
- Gathered information from clients to create solutions that achieved business needs and desires.
- Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
- Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
- Developed key customer relationships to increase sales.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls.
- Delivered administrative support to team members, including organizing documents and rearranging schedules.
- Managed more than 25 incoming calls per day.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Coordinated and communicated with 20-30 clients daily to gather pertinent information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
- Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Worked with fellow sales team members to achieve group targets.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Acted as initial contact in addressing customer concerns.
- Built trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application.
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
- Coordinated and led group activities for campers and counselors.
- Explained principles, techniques and safety requirements to activity participants to prevent injury.
- Designed activities to help individuals overcome confidence issues and build strength.
- Developed camp emergency procedures and shared with other counselors in preparation for serious event or injury.
- Observed participants for signs of physical distress and stopped activity to administer care.
- Guided, mentored and counseled adolescents and at-risk youth to help achieve personal and spiritual goals.
- Communicated campers' needs, progress and program benchmarks in weekly staff meetings.
Nassau Community College - Garden City, NY
- 4.0 GPA
- Excelsior Scholarship Recipient
- Major in Psychology
SUNY At Albany - Albany, NY
- 3.48 GPA
- Barnes and Noble Achievers Scholarship Recipient
- 34th Annual Dr. Seth Spellman Academic Achievement Award Recipient
- Great Danes Experience Grant Recipient
- Minor in Sociology
Completed 100 hours of social work community service while studying at the University at Albany.
Volunteered at Albany High school
- Created a safe learning environment for children to express themselves emotionally and cognitively
- Heighten cross-cultural and global understanding
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Resume Overview
School Attended
- Nassau Community College
- SUNY At Albany
Job Titles Held:
- Salesperson
- Receptionist
- Sales Associate
- Camp Counselor
Degrees
- Associate of Arts
- Bachelor of Arts
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