To seek a challenging work environment within the professional and achievement oriented organization that provides an opportunity to strengthen intellectual capabilities and facilitates the growth, responsibility and learning pathway.
Excellent problem solving skills
Optimizing and performance tuning
Capacity and scalability planning
Strong collaborative skills
Strong analytical skills
Technical help desk experience
Exceptional customer service skills
Strategic account development
Strong interpersonal skills
Team building expertise
Skilled in MS Office
Proven sales track record
Product training and placement
Strong deal closer
Upselling and consultative selling
Belford High School at a offshore facility.
My job scope included training for soft skills and sales for the University of Belford High School Project.
Prepare Training Material Product Trainer for Following Sales Unit: Online Education Online Design Mobile Apps Development orientation and introduce new hire to policies and code of coKey Responsibilities: Training related tasks: Delivering Departmental nduct.
Designing and delivering training consultant orientation programs for new team members.
As well as delivering refreshers.
Update / Forecast Product Planning with market feedback (i.e.
pricing, product features, recommendations) Develop training aids, make suggestions for training documentation enhancements, and participate in the instructional development process by testing/editing training materials.
Identifying the developmental needs of staff and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Quality Assurance Audit: Work audit of QA agent.
Reduce cancellation rate and to increase customer churn.
Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Recruitment & Performance Management Function: Staffing Organizational Units - Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Communicating with Unit Head, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
MICROSOFT Denave M Sdn BhdSales Training Manager
Conduct TTT for Project Managers Prepare Training Calendar basis HR Projections Develop Training Content for on boarding, soft skills and refreshers Deliver New Hires Training New Hires Evaluation and Certification On job training for the certified tele agents Product and process refreshers to be provided on regular Intervals Training need identification through feed backs and call audits Sharing regular updates for Knowledge Portal Do bottom quartile management for enhancing the employees performance.
GOOGLE SellByTel Group Sdn BhdProject Manager
Worked as an Technical Executive - Hardware Digital Content* -Developing and overlooking existing customer's inquiries about Google Nexus products and play store application.
Liaising with Google Learning & Development team to constantly improving and updating existing guidelines for the agents and the customer.
Developing processes that enhance customer experience and interaction with Google in assigned vertical.
Developing and overlooking existing customer's inquiries about Google Nexus products and play store application.
3rd September 2012 to 1st March 2014 Etihad Tower (Abu Dhabi , United Arab Emirates ) Worked as Training and Development Manager and developing new strategies to increase the revenue.
Develop, implement, and monitor training programs within an organization.
Supervise technical training for staff.
Conduct orientation sessions.
Create brochures and training materials.
Develop multimedia visual aids and presentations.
Create testing and evaluation processes.
Prepare and implement training budget.
Evaluate needs of company and plan training programs-accordingly.
Conduct performance evaluations.
Provide companies with classroom training, demonstrations, on- the-job training Meetings, conferences, and workshops.
Provide performance feedback.
Conduct continuing education training.
Provide leadership development education.
Build solid cross-functional relationships.
Provide sales support, course development, delivery, evaluation, process measurements, and cost management.
Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.
Assist with the development of strategic plans.
May 16th 2011 to 16th May 2012 Scicom MSC Bhd (Kuala Lumpur) Worked as an Executive-Technical Support in Singtel Singapore) project.
Job responsibility as Executive -Technical Support was to provide technical assistance to Singtel post-paid clients and handle inquiries about billing, new connection, and change of plans, number and network issues.
Also it was mandatory to hit a certain target on upselling existing features available March 15th 2011 to 9th May 2011 British Airways Media (Kuala Lumpur) (60 day Project) This was a 45 days project with the team of British airways to collect content for their HIGH LIFE magazine ,that is the inflight magazine of British Airways I worked as , and my job responsibilities included.
Training and leading a team of 25 Project and Marketing Executives.
Training skills of probing and identifying the target market.
Preparing business projections for clients.
Meeting and presenting clients with how advertising was to make their business highlighted and draw more investments in the business model.
Achieved the target given inside 3 months for which 6 months were allocated.
August 2nd 2010 to 3rd September 2010 (Internship).
Algaetech Sdn Bhd Group Of CompaniesKuala Lumpur, MalaysiaSystem Analyst
PIZZA HIGHWAYFreiburg, Germany
Did an internship as a Financial Accountant for two weeks.
Main responsibilities included maintaining financial statements and maintain invoices.
Training Manager " in a U.S based campaign named.
Lahore,Pakistan) Served as a Trainer - L& D in a U.S.
based campaign named Blue-Hippo®.
Successful in achieving weekly/monthly SALES targets, and proved to be consistent and a challenging team player.
Exceptional in terms of performance, quality and dependability.
Also served as Inside Sales Representative Financial Analyst) ,TL (Team-Lead),Quality Assurance Executive, Quality Assurance Manager and Assistant Manager for the same project to ensure smooth running of operations on floor.
Achieved the best conversion rate in the month of November, 2006 among all offices of Lahore, Karachi, Islamabad (PK), and Baltimore (USA).
INNOVATION'S CALL CENTRE TRAINING ACADEMYHEAD TRAINER
I was the Co-Founder and owner of the training academy and.
My institution prepared fresh entry Call Centre executives with the complete overview and soft skills, sales training to meet requirement of top BPO's.
certified trained executives were hired with ease at major.
BPO's as we conducted training with International Standards.
Education and Training
Laurel Bank Public School
American National SchoolBachelor: Science (Accounting and Finance)Science (Accounting and Finance)
The University of Lahore
Malvern College International(Kuala Lumpur,Malaysia)ACCA(UK)
University of Wales (UK)Master: Business Administration - MarketingBusiness Administration - Marketing
Awards and Trainings
Training Program for Productive Business Planning
COPC Standards 3.3 - Training and Development COPC Standards 3.4 - Verifying Skills and Knowledge COPC Standards 2.4 - Transaction Monitoring
Training Program for Productive Business Planning (Singtel)
Quality Assurance Framework (Singtel)
Academic Bay (Singtel)
Ovex Tech BPO
Employee of The MonthDecember, 2006
Malvern College International(Kuala Lumpur,Malaysia)
University of Wales (UK)
Job Titles Held:
Sales Training Manager
Bachelor : Science (Accounting and Finance)
ACCA(UK) Master : Business Administration - Marketing Awards and Trainings Training Program for Productive Business Planning COPC Standards 3.3 - Training and Development COPC Standards 3.4 - Verifying Skills and Knowledge COPC Standards 2.4 - Transaction Monitoring Training Program for Productive Business Planning (Singtel) Quality Assurance Framework (Singtel) Academic Bay (Singtel) Ovex Tech BPO
Employee of The Month
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