I am a seasoned sales team lead with 10 years multi-unit experience in the customer service industry, successfully developing and mentoring mangers and teams to deliver positive performance.
Cheerful and energetic
Large cash/check deposits expert
Seasoned in conflict resolution
Compelling leadership skills and effective team player
MS Office proficient?
Staff training and development
Superior communication skills
Winner of the “Jamba Juice Employee of the Year” Award in 2009 and 2010.
Nominated "Employee of the Quarter" Award, 3rd and 4th quarters, from 2013 to 2014 at Crate & Barrel.
Multi-tasking, advanced problem-solving, enthusiastic people person, great organizational skills, self motivator, exceptional customer service skills, team player, cash handling, able to lift 50 pounds, Microsoft Word and Excel efficient.
Crate & BarrelSeptember 2013 to CurrentSales Team Lead Chicago, IL
Possesses and demonstrates company standards in selling, customer service, visual merchandising and teamwork at the company's flag ship store on the Magnificent Mile.
Developed product knowledge worksheet for associates to complete on a daily basis to help build confidence and product knowledge to better assist customers.
Established and implemented daily store product demonstrations which helped improve conversion and average transaction.
Systematized my stores demo program by developing a demo calendar and demo tracker, that is now used at many Crate & Barrel locations.
Held each team member accountable for achieving brand and performance goals.
Offered direction and gave constructive feedback to motivate team members.
Conduct monthly one on one's and yearly reviews with sales associates.
Opened and closed the store, which included counting cash drawers, leading morning and evening meetings, and delegate daily tasks.
Resolved customer complaints by exchanging merchandise, refunding money, locating past and present purchases and adjusting bills.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Assisting Corporate office with their East Coast warehouse update by analyzing and responding to customer service emails.
Maintains a strong, visible, and positive presence on the sales floor.
Partners with the merchandising team to ensure product and displays on the sales floor are stocked appropriately and available for customers to purchase.
Facilitator of the monthly store Wedding Events.
Crate & Barrel OutletApril 2013 to September 2013Sales Associate Chicago, IL
Demonstrated company standards in selling, customer service, visual merchandising, and teamwork.
Assisting customers with home appliance purchases while delivery company standard.
Educated customers on product and service offerings.
Maintained visually appealing and effective displays for the entire store.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Jamba Juice/ J.J. Maa IncJuly 2005 to September 2013Shift Manager Chicago, IL
Managed shifts at the John Hancock store, the highest volume training store in the Midwest market.
This was a high profile flagship store in the heart of the Magnificent Mile.
This store was the record holder for the Midwest's highest daily, weekly, monthly and quarterly sales.
Assisted the training store manager with various trainees.
Trainees included: company shift mangers and general managers for the Midwest, New York and Florida markets, a district manager, a zone training manager, a zone human resource manager and the current president of company owned stores.
Trained franchise team members, general managers and a regional director of operations to support the opening of the O'Hare, University of Illinois, Northwestern and American University in D.C.stores.
Created a yearly awards ceremony to keep team members motivated and involved with the store.
Maintained store staff by recruiting, selecting, orienting, and training employees.
Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Challenged team with weekly sales goals and incentives.
Created weekly schedules based on labor and forecasted sales.
Aided store manager in building sales and increasing customer frequency by creating a delivery program.
Supported three stores in restructuring the store and team to better serve customers and deliver better profit.
Processed weekly payroll, large cash deposits, inventory, and store product ordering.
John F. Kennedy2005High School DiplomaChicago , IL, United States
Harold Washington City CollegeCriminal JusticeChicago, IL, United States