Highly skilled sales professional with over 18 years of outstanding sales success and achievements; Experienced in Customer Service/Call Center with exemplary people skills and business acumen Office Skills- Microsoft Office Suite, PowerPoint, Outlook, Excel, Lotus Notes &ledger; Various Telecom & Sales Software; Siemens and various Telecom Equipment. |
Assigned to work on Verizon Account Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
*Licensed 4/2005/Received NY State Real Estate Agents License
5/06- 6/06 The Insurance School Charlotte, NC *Health/Life Insurance Pre-Licensing Course
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