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Sales Team Lead Resume Example

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SALES TEAM LEAD
Summary
To obtain a sales management, associate or customer service position that will enhance my skills and knowledge; Desire a position with career growth potential. Expertise in multitasking, organizational, interpersonal, and leadership skills; Results oriented & ability to meet tight deadlines. Quick learner; adapts to diverse environments work well under pressure and with or without supervision.
Highlights
Highly skilled sales professional with over 18 years of outstanding sales success and achievements; Experienced in Customer Service/Call Center with exemplary people skills and business acumen Office Skills- Microsoft Office Suite, PowerPoint, Outlook, Excel, Lotus Notes &ledger; Various Telecom & Sales Software; Siemens and various Telecom Equipment.
Accomplishments
  • Highly skilled sales professional with over 18 years of outstanding sales success and achievements
  • Exceeded monthly sales quotas continuously; Maintained rating in the Top 10% in Sales
  • Received AT&T Platinum Award for Outstanding Sales
Experience
Telnet Marketing GroupAugust 2014 to January 2015Sales Team Lead
Charlotte, NC

Assigned to work on Verizon Account 

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Amerisource Bergan/The Lash GroupNovember 2013 to June 2014Insurance Verification Specialist
Charlotte, NC
AON/HEWITTSeptember 2012 to April 2013Insurance Verification Specialist
Charlotte, NC
  • Develops and executes plans to improve customer satisfaction and overall quality
  • Represents Customer Service perspective and influencing decisions by integrating with domains ( Benefits and HR BPO), client and shared services.
TCC/VERIZON WIRELESSAugust 2010 to May 2011Retail Store Manager
Mooresville, NC
  • Responsible for the management of retail store to ensure daily operations are completed in an effective and timely manner & for the immediate supervision/training of other store personnel
  • Sell products and services to customers & Maintained store hours/ Complete all required daily/weekly reports AR/AP /
  • Ensure all products and services are sold according to corporate price sheet.
TELNET MARKETING GROUPOctober 2009 to May 2010Sr. Business Analyst/Trainer/Sales Team Lead
Charlotte, NC
  • Assigned to work on Verizon Account
  • Led 5-day training class for new sales rep hires; assisted Human Resource Manager with interviewing and hiring potential candidates
  • Sales Team Lead & Sales Team Manager during regular manager's absence; Initiated new ideas creating sales results; Supervised T1 Sales Team
  • Exceeded sales quotas continuously; maintained Top 10% sales rating
Amerisource Bergan US Bioservices CorpNovember 2008 to April 2009Insurance Verification Specialist
Charlotte, NC
  • Verification of NC Medicaid & private Insurance benefits for patients needing specialty medication. Gained business relationships with Providers/Hospitals/Clinics
  • Explanation of pre auth, review, appeals process; billing issues, Medicaid policies & processes
MEDCO- WorkAugust 2006 to August 2008Pharmaceutical Benefit Manager/Employee Benefits Specialist
Charlotte, NC
  • Verification of pharmacy benefits for employees & patients
  • Gained business relationships with Pharmacists, Providers, Human Resource Benefit Managers, and patients; Explanation of pre authorization, review and appeals process; resolving billing issues, Medicaid policies & processes
AT & T Small Business Sales & CSRFebruary 2001 to June 2007Small Business Sales/ Customer Service/Implementaiton Specialist
Syracuse, NY
  • Small Business Sales & CSR
  • Created new business relationships & maintained existing relationships with small businesses; Furnished clients with options specific to their small business needs by delivering quality Business Telecomm Packages
  • Processed client requests, conducted & researched repair issues, handled billing escalations;Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Sales Team Lead & Sales Team Manager during manager's absence;
  • Supervised Implementation Team to provision new local services; provisioned services from order to dial tone including special features
  • Exceeded monthly sales quotas continuously; Maintained rating in the Top 10% in Sales
  • Received AT&T Platinum Award for Outstanding Sales
Education
NY State Real Estate AgentsLicense

*Licensed 4/2005/Received NY State Real Estate Agents License

NY State Career Placement Center SyracuseReal Estate AgentSyracuse, NY, US2/05- 3/05 NY State Career Placement Center Syracuse, NY *Real Estate Agent/Broker Pre Licensing Course
The Insurance School CharlotteLife/HEalth & Disability Insurance License: Life Insurance Pre-Licensing CourseCharlotte, NC, US

5/06- 6/06 The Insurance School Charlotte, NC *Health/Life Insurance Pre-Licensing Course

Central City Business Institute SyracuseAASSyracuse, NY, US8/96- 5/99 Central City Business Institute Syracuse, NY *Legal Office Administration/Legal Secretary AAS 6/1999
State Univ of NY at Binghamton University BinghamtonPolitical Science/PsychologyBinghamton, NY, US8/86- 5/88 State Univ of NY at Binghamton University Binghamton, NY *Political Science/Psychology
Certifications
Licensed 6/2006 Licensed 4/2005/Received NY State Real Estate Agents License
Skills
Billing, Sales, Sales Quotas, Sales Team, Team Lead, Award, Business Sales, Clients, Csr, In Sales, Monthly Sales, Outstanding Sales, Telecom, Benefits, Legal Secretary, Office Administration, Secretary, Medicaid, Training, Benefits Specialist, Employee Benefits, Pharmacy, Pharmacy Benefits, Ap, Ar, Operations, Retail, Retail Marketing, Adt, Sales Consultant, Security, Bpo, Business Process Outsourcing, Customer Service, Hr, Receptionist, Retail Sales, Satisfaction, Shared Services, Class, Comprehensive Large Array Data Stewardship System, Exceeded Sales, Interviewing, New Sales, Sales Rep, T1, T-carrier, Verizon, Excel, Lotus Notes, Microsoft Office, Ms Office, Office Skills, Outlook, Powerpoint, Sales Professional, Siemens, Annuities, Life Insurance, Real Estate
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Resume Overview

Companies Worked For:

  • Telnet Marketing Group
  • Amerisource Bergan/The Lash Group
  • AON/HEWITT
  • TCC/VERIZON WIRELESS
  • TELNET MARKETING GROUP
  • Amerisource Bergan US Bioservices Corp
  • MEDCO- Work
  • AT & T Small Business Sales & CSR

School Attended

  • NY State Real Estate Agents
  • NY State Career Placement Center Syracuse
  • The Insurance School Charlotte
  • Central City Business Institute Syracuse
  • State Univ of NY at Binghamton University Binghamton

Job Titles Held:

  • Sales Team Lead
  • Insurance Verification Specialist
  • Retail Store Manager
  • Sr. Business Analyst/Trainer/Sales Team Lead
  • Pharmaceutical Benefit Manager/Employee Benefits Specialist
  • Small Business Sales/ Customer Service/Implementaiton Specialist

Degrees

  • License
    Real Estate Agent
    Life/HEalth & Disability Insurance License : Life Insurance Pre-Licensing Course
    AAS
    Political Science/Psychology

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