I am interested in working with your company and would like to be considered for a position. I am a dedicated, hardworking professional who enjoys challenging opportunities and will bring my positive 'Can Do' attitude to work each and every day. I have years of planning experience and I am aware of the 'tribal knowledge' of the position and know your company will initially require additional effort on my part, but I still see myself as being well qualified based on my experience and knowledge to make the transition as seamless as possible to all employees. I believe that my work history has prepared me for the challenges and opportunities that this position represents and has ideally suited me to become a value added member to your team. I would also like to add I have over 30 years' experience working in customer service Authorized to work in the US for any employer
Microsoft Office/ Excel, Outlook , Word, Map Point and Basis (10 years)
Strong organizational skills
Active listening skills
Energetic work attitude
Sales Support Planner/Coca Cola07/2009 to CurrentCoca-Cola RefreshmentsChandler, AZ
Guaranteed positive customer experiences and resolved all customer complaints. Accurately logged all daily shipping and receiving orders. Communicated all merchandise needs or issues to appropriate supervisors. Equipment Order Scheduling for example all of Arizona, St.
Louis, Colorado, California and Chicago Reviewing Incoming equipment activity requests timely for accuracy Duration needed for each activity and travel time between work orders Including confirmation of MRC's ability to meet emergency/special request equipment needs Respond to incoming emails and/or calls relating to special requests, projects or sales support requests, Establish timelines and schedule appointments for surveys and installations; ensures specific guidelines are followed by technicians Work closely with account managers on specifics for order fulfillment and post-sale satisfaction/ Coordination with Full Service group relating to Full Service installs, removals and moves Handle rescheduling of incomplete activities as quickly and in a timely and proper installation Make customer calls 48 hours prior to scheduled date readiness Customer service liaison for clients and technicians, Address Customer Support Tickets within required SLA and close using required CST closure processes Schedule install activities to ensure adequate time for MRC preparation and shipment to service provide location Customer availability and schedule requests (date and time of day) BASIS Knowledge Microsoft Office including Outlook, Excel, Word, and Map Point.
Call center Supervisor10/1999 to 01/2008 Recommended, selected and helped locate merchandise based on customer needs and desires.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Guaranteed positive customer experiences and resolved all customer complaints. Assisted customers with store and product complaints. Cross-trained and provided back-up for other customer service representatives when needed. Fraud Dept Bashes Groceries on the Go Rang up customers' groceries orders and took/payments over the phone Ensure each driver is scheduled to a certain time window/We delivered all of Arizona and 7 days a week Geographical location of customer Called customer and customer's would call in to place grocery orders, We would deliver to homes/Houseboats Lake Havasu) and/or places of business Establish and maintain excellent relationships with customers over 10 years.
would let customer know what was on sales by looking at newspaper ads.
Ensures customer delivery questions are accurately answered and went over their orders to make sure they were correct.
I was in charge of Fraud Dept.
calling customer's/family members/banks & CC and Checks Sales/Telemarketing and Photography.
01/1981 to 01/1997Olan Mills Portrait Studio
Sell all different price packages for your pictures.
Delivered Photos in company vehicle to all 12 Olan Mills in the valley (3x's) a week.
Education and Training
Professionalism, results-driven, self-starter, goal-oriented, team player, communication skills, interpersonal skills,
multi-tasker, honest, organized, dependable, punctual, leader, and have a positive attitude. Never afraid to ask a
question. If I don't understand I will always ask.. No such thing as a dumb question. I love challenges! We all learn
something new everyday.
Activities and Honors
Customer Service Institute of America
schedule appointments, Photography, Sales, sales support, Scheduling, surveys, Telemarketing Professional and friendly Multi-tasking
Additional Information Professionalism, results-driven, self-starter, goal-oriented, team player, communication skills, interpersonal skills, multi-tasker, honest, organized, dependable, punctual, leader, and have a positive attitude. Never afraid to ask a question. If I don't understand I will always ask.. No such thing as a dumb question. I love challenges! We all learn something new everyday.
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Companies Worked For:
Olan Mills Portrait Studio
Job Titles Held:
Sales Support Planner/Coca Cola
Call center Supervisor
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