Over 15 years of operations, management, sales and customer service experience in various industries with
consumer, commercial and medical accounts.
Project/retail management, training and coaching of entry and management level employees.Proven track record working in competitive industries and providing key support to internal management and
employees with outstanding analytical, motivational, and conflict resolution skills.
Identify and resolve risk accounts. Adept at developing policies, procedures, and implementing successful
strategies for reducing expenses to improve profitability.
Excellent customer service, communication, crisis management, organizational, and interpersonal skills.
Extremely detail and goal oriented, with proven track record of meeting aggressive deadlines.
Comprehensive knowledge of various automated systems, payroll systems, Microsoft Office Suite.
Memorial Hermann Health SolutionsJanuary 2015 to CurrentSales Support Coordinator Houston, TX
Managing all Billing concerns and issues, communicate company expectations for Small and Large Group
Employee Health Insurance.
Implemented processes to manage delinquency, contact groups and brokers for resolution.
Responsible for creating and conducting Welcome Calls for all New Commercial Business line to improve
the customer experience.
Communicate timeline expectation to groups and follow-up to assure their compliance with Certificate of
Build relationship with Commercial business Groups and brokers to become a trusted resource person for
various issues with their Health Insurance Account.
Support Groups through coordination with other areas of operations at Memorial Health (Billing,
Membership, Customer Service, and Medical Management) for a mutual acceptable resolution.
Promote Memorial Health Solutions as a high quality, cost effective option for employee health benefits.
Of Note: Instrumental in the creation and implementation of the collection process for Commercial Business.
Collected over million dollars monthly and in turn reduce the monthly membership termination percentage.
Number one contributor to retention rate reduction for the Commercial Business.
Recipient of Employee of the
Month Award within a month of employment with the company.
Excel Diagnostics Nuclear ImagingJanuary 2012 to January 2015Medical Billing Manager Houston, TX
Managing billing activities for medical portfolio of 20 million dollars.
Management and training of the
billing and operations staff.
Monitoring of staff performance to ensure achievement of monthly
Responsible for hiring, training and performance evaluation of all staff.
Responsible for updating all company credentials for managed care.
Writing and implementing collections
and departmental policies and procedures.
Responsible for monthly and annual departmental reporting and budget forecasting to company owners.
Handle all collection charges, adjustments, billing and claim submission.
Process all patient payments and
Contact patient or guarantors for outstanding account balances.
Liaison for outside collection
agencies and vendors.
Of Note: Created processes to improve company receivables and increase profitability by 30 percent.
company credential for Managed Care increased company visibility and service availability.
Schools First Federal Credit UnionJanuary 2009 to January 2012Tustin, CA
Loss Mitigation Coordinator/Account Management
Servicing a portfolio of over 10 billion dollars consisting of various Credit Union products.
Actively contacting Members for all past due accounts to set up viable payment plans or provide
alternative financial options to fit their current financial situation to cure delinquency.
Build relationship with Personal Bankers and members to become a trusted resource to help resolve any
issues or concerns with their product lines.
Support members through research and coordination with other areas of operations at the Credit Union
(Branches, Finance, Customer Service, and Underwriting) for a satisfactory resolution.
Create and manage all required documents for modification or refinance of their mortgage accounts
Of Note: Consistently meeting and exceeding department delinquency rate.
Increased retention rate through
excellent communication and customer advocacy.
Miller DistributingJanuary 2008 to January 2009Account Manager Montebello, CA
Managing a portfolio consisting of 60 million dollars in baking supplies for commercial distributing company
representing snack and baking goods manufacturers.
Obtain, review and analyze necessary information to determine customer financial capability and risk
establish credit limits and control shipments within the framework of credit limits for assigned business/
Successfully acquired and managed new bids for Correctional Institutions at Federal, State and County.
Created and developed database for future contracts at various levels of governmental agencies for 12 states.
Responsible for all credit and collections efforts, credit policies and procedures.
Managed and trained credit
and collections personnel.
Actively contacted commercial accounts to set up viable payment plans to cure
Evaluated and released liens and credit holds.
Of Note: Collected a 10 million dollar outstanding for the company in 3 months.
Increased company receivables
with new clients and Correctional contracts.
Education and Training
University of DenverMasters of Arts: Mass CommunicationMass Communication
University of DenverBachelor of Arts: Public Affairs and Political SciencePublic Affairs and Political Science