Sales Support Coordinator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Over 15 years of operations, management, sales and customer service experience in various industries with consumer, commercial and medical accounts. Project/retail management, training and coaching of entry and management level employees. Proven track record working in competitive industries and providing key support to internal management and employees with outstanding analytical, motivational, and conflict resolution skills. Identify and resolve risk accounts. Adept at developing policies, procedures, and implementing successful strategies for reducing expenses to improve profitability. Excellent customer service, communication, crisis management, organizational, and interpersonal skills. Extremely detail and goal oriented, with proven track record of meeting aggressive deadlines. Comprehensive knowledge of various automated systems, payroll systems, Microsoft Office Suite. Bilingual
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Sales Support Coordinator, 01/2015 to Present
Carolina HandlingSavannah, GA,
  • Managing all Billing concerns and issues, communicate company expectations for Small and Large Group Employee Health Insurance.
  • Implemented processes to manage delinquency, contact groups and brokers for resolution.
  • Responsible for creating and conducting Welcome Calls for all New Commercial Business line to improve the customer experience.
  • Communicate timeline expectation to groups and follow-up to assure their compliance with Certificate of Insurance Build relationship with Commercial business Groups and brokers to become a trusted resource person for various issues with their Health Insurance Account.
  • Support Groups through coordination with other areas of operations at Memorial Health (Billing, Membership, Customer Service, and Medical Management) for a mutual acceptable resolution.
  • Promote Memorial Health Solutions as a high quality, cost effective option for employee health benefits.
  • Of Note: Instrumental in the creation and implementation of the collection process for Commercial Business.
  • Collected over million dollars monthly and in turn reduce the monthly membership termination percentage.
  • Number one contributor to retention rate reduction for the Commercial Business.
  • Recipient of Employee of the Month Award within a month of employment with the company.
Medical Billing Manager, 01/2012 to 01/2015
William Demant Holding A/SDallas, TX,
  • Managing billing activities for medical portfolio of 20 million dollars.
  • Management and training of the billing and operations staff.
  • Monitoring of staff performance to ensure achievement of monthly department goals.
  • Responsible for hiring, training and performance evaluation of all staff.
  • Responsible for updating all company credentials for managed care.
  • Writing and implementing collections and departmental policies and procedures.
  • FM Responsible for monthly and annual departmental reporting and budget forecasting to company owners.
  • Handle all collection charges, adjustments, billing and claim submission.
  • Process all patient payments and statements.
  • Contact patient or guarantors for outstanding account balances.
  • Liaison for outside collection agencies and vendors.
  • Of Note: Created processes to improve company receivables and increase profitability by 30 percent.
  • Managed company credential for Managed Care increased company visibility and service availability.
, 01/2009 to 01/2012
Bickford Senior LivingSioux City, IA,
  • Loss Mitigation Coordinator/Account Management Servicing a portfolio of over 10 billion dollars consisting of various Credit Union products.
  • Actively contacting Members for all past due accounts to set up viable payment plans or provide alternative financial options to fit their current financial situation to cure delinquency.
  • Build relationship with Personal Bankers and members to become a trusted resource to help resolve any issues or concerns with their product lines.
  • Support members through research and coordination with other areas of operations at the Credit Union (Branches, Finance, Customer Service, and Underwriting) for a satisfactory resolution.
  • Create and manage all required documents for modification or refinance of their mortgage accounts Of Note: Consistently meeting and exceeding department delinquency rate.
  • Increased retention rate through excellent communication and customer advocacy.
Account Manager, 01/2008 to 01/2009
Waggener EdstromLehi, UT,
  • Managing a portfolio consisting of 60 million dollars in baking supplies for commercial distributing company representing snack and baking goods manufacturers.
  • Obtain, review and analyze necessary information to determine customer financial capability and risk establish credit limits and control shipments within the framework of credit limits for assigned business/ customers/ region.
  • Successfully acquired and managed new bids for Correctional Institutions at Federal, State and County.
  • Created and developed database for future contracts at various levels of governmental agencies for 12 states.
  • Responsible for all credit and collections efforts, credit policies and procedures.
  • Managed and trained credit and collections personnel.
  • Actively contacted commercial accounts to set up viable payment plans to cure outstanding invoices.
  • Evaluated and released liens and credit holds.
  • Of Note: Collected a 10 million dollar outstanding for the company in 3 months.
  • Increased company receivables with new clients and Correctional contracts.
Education and Training
Masters of Arts: Mass Communication, Expected in
University of Denver - ,
Mass Communication
Bachelor of Arts: Public Affairs and Political Science, Expected in
University of Denver - ,
Public Affairs and Political Science
General Lines - LAH & HMO License: , Expected in
- ,
Account Management, benefits, Billing, budget, excellent communication, contracts, Credit, clients, Customer Service, database, Finance, financial, forecasting, hiring, Insurance, Managing, Medical Management, personnel, policies, processes, quality, reporting, research, FM, Underwriting

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Resume Overview

School Attended
  • University of Denver
  • University of Denver
Job Titles Held:
  • Sales Support Coordinator
  • Medical Billing Manager
  • Account Manager
  • Masters of Arts
  • Bachelor of Arts
  • General Lines - LAH & HMO License