Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Informed customers about sales and promotions in a friendly and engaging manner.Confirmed that appropriate changes were made to resolve customers' problems.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.
Provided primary resident care and assistance with daily living activities.
Resolved customer complaints and concerns with strong verbal and negotiation skills.Processed an average of 55 inbound technical support calls.
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