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Sales Supervisor Resume Example

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SALES SUPERVISOR
Summary
Talented results-producing professional with a proven record of accomplishments in planning and leading comprehensive strategies in support of business goals and objectives. Demonstrated success driving improvement and implementation of key projects. Solid leadership skills; adept at communicating with management, vendors, and internal departments. Successful at working within a fast paced environment, and proficient with change mastery.
Highlights
  • Business process improvement
  • Business systems analysis
  • User acceptance testing
  • Forecasting and planning
  • Project management
  • Superb communication skills
  • Advanced problem solving abilities
  • Critical thinking
Accomplishments

"Award of Excellence" recipient 2001, 2004, 2007, 2009, 2011, 2012 (Given to top 1% of company)

Superior Management Award" recipient 2010, 2011, 2012

2008-2013 Review Ratings of "Exceptional Performance"

Inbound Sales Blitz Champion for 2010 & 2011.

Experience
Sales SupervisorApr 2014 to Nov 2015
ServiceMaster - Terminix － Tampa, FL
  • Supervise Terminix call center sales associates on Inbound/Outbound campaigns to achieve sales/service budgets while ensuring profit growth and customer retention.
  • Directly manage 15-30 Inside Sales Associates
  • Review monthly compensation and audit reports to ensure adherence to department and company financial goals and guidelines
  • Responsible for the review of new pest sales/service records generated by the center
  • Responsible for the project management of new programs and systems used to drive efficiency
  • Act as a liaison between field, customers, call center management, and branches to determine status of pending sales/service and follow-up actions as needed.
IT Analyst II Aug 2013 to Apr 2014
ServiceMaster - Terminix － Memphis, TN
  • Support the analytical needs of the business through the analysis of highly complex system data and summary reports.
  • Collect and analyze data to enable decision making and process improvement for specialty area.
  • Work with internal/external customer to implement recommended solutions for specialty area.
  • Track & report impact of implemented changes
  • Remain current on all available internal tools used to analyze pertinent business metrics
  • Liaison between Business users and IT developers and assist with the development and maintenance of Olympus Software
  • Customize and configure workflow to allow the integration of client/server applications and test layout to ensure the system is meeting corporate needs.
  • Gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet acceptance standards.
  • Develop requirements documentation and diagrammatic models such as use cases, functional specifications and coordinate the capture of process models and functional testing, ensuring system is functionally appropriate, technically sound, and well integrated
  • Understand the source and use of key business data and prepares analysis reports to enable business and design decisions.
  • Develop and manage user acceptance criteria and coordinate end user training.
Sales SupervisorJun 2005 to Aug 2013
ServiceMaster - Terminix － Memphis, TN
  • Supervise Terminix call center sales associates on Inbound/Outbound campaigns to achieve sales/service budgets while ensuring profit growth and customer retention.
  • Directly manage 15-30 Inside Sales Associates
  • Served as "Interim Sales Manager" for 7 months Increased sales revenue dollars by 38% over prior with only a .61% increase in labor hours and 2.6% call volume increase
  • Led initiative to drive creative revenue which resulted in a 305% increase over prior year
  • Pioneered "Peer Mentor Program" that partners top sales reps with selected new agents
  • Review monthly compensation and audit reports to ensure adherence to department and company financial goals and guidelines
  • Responsible for the review of new pest sales/service records generated by the center
  • Responsible for the project management of new programs and systems used to drive efficiency
  • Act as a liaison between field, customers, call center management, and branches to determine status of pending sales/service and follow-up actions as needed.
Sales Associate/Team LeaderAug 2000 to Jun 2015
ServiceMaster - Terminix － Memphis, TN
  • Responsible for closing sales and assisting supervisors with departmental needs.
  • Received delinquent renewal representative employee of the year in 2004 by generating $334,000 in revenue
  • Success an sales agent led to being identified as supervisor candidate and was offered promotion based on sales record
Education
BBA, Marketing Management2006University of Memphis － Memphis, TN, USA

Marketing Management

Graduate
Skills

Business Analysis, Audit reports, Budgets, User Acceptance Testing, Client/Server, Decision Making, Documentation, Inside Sales, Process Improvement, Project Management, Reporting, Sales

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Resume Overview

Companies Worked For:

  • ServiceMaster - Terminix

School Attended

  • University of Memphis

Job Titles Held:

  • Sales Supervisor
  • IT Analyst II
  • Sales Associate/Team Leader

Degrees

  • BBA , Marketing Management 2006
    Graduate

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