Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to the company success. Proven ability to maintain positive reports with clients and exceed sales goals. Reliable and driven with great time and office management abilities.
Strong organizational skills
Active listening skills
Energetic work attitude
Telephone inquiries specialist
Adaptive team player
Seasoned in conflict resolution
11/2013 to 02/2016
Sales SpecialistNike Inc － Chicago, IL
Alerted customers to upcoming sales events and promotions.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Followed up with over 50customers each week to verify that they were satisfied with purchases.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Monitored new sales associates to contribute to the store\'s positive culture.
12/2011 to Current
Administrative AssistantChicago Public Schools － Chicago, IL
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Answered and quickly redirected up to 70calls per day.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Helped distribute employee notices and mail around the office.
Served as corporate liaison between the finance, IT and marketing departments.
06/2008 to 05/2013
Sales LeadVictoria's Secret － Chicago Ridge, IL
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Bachelor of Arts: BusinesChicago State University － Chicago, IL
Associate of Arts: Business ManagementMoraine Valley Community College － Palos Hills, IL