LiveCareer-Resume

sales service expert resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Performance driven and motivated with excellent interpersonal communication strengths. Friendly and knowledgeable. Proactive and well organized sales leader successful at meeting and exceeding expectations. Committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards.

Skills
  • Fluent in Spanish
  • Customer focused
  • Interpersonal communication
  • Achievement oriented
  • Self-motivated
  • Sales expertise
  • Organizational
  • Detail oriented
  • Reliability/Time management
  • Client acquisition retention
  • Microsoft, Word, Excel
  • Scheduling/ Maintaining Filing
  • Cash handling
  • Account management
  • Sales Development
  • Business Development
  • Money Transfer Systems
  • Written and Oral Communication Skills
Experience
02/2022 to Current
Sales & Service Expert 24 Hour Fitness City, STATE,
  • Communication with the sales team on strategies to boost revenue and improve sales volume.
  • Maintained in contact with clients and recruited new clientele every day.
  • Contacting present and future clientele to promote/sell and build revenue.
  • Set goals and track performances on a daily basis implementing improvement strategies.
  • Resolved customer issues quickly and managed over 500 accounts to meet quotas.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices and any restrictions they may have.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Answered incoming telephone calls to provide store, products, and services information.
11/2021 to 02/2022
Service & Engagement/TM Target City, STATE,
  • Skills in guest engagement, problem solving and resolution.
  • Experience leading a team, coaching, developing, and evaluating.
  • Knowledge of guest service to exceed guest expectations by focusing on interaction, guest recovery and decreasing wait time.
  • Knowledge of all sales goals, guest satisfaction and engagement.
  • Creating a culture of ethical conduct, safety and compliance while leading with clear expectations and performance.
  • Investigate complaints and concerns, determine improvement plans based on outcomes.
  • Responding quickly to any negative shopping experiences, ensuring the team understands and feels supported.
12/2018 to 11/2021
Supervisor/Key Holder/Barista Trainer Starbucks City, STATE,
  • Supervise the staff in the duration of my shift and operations. Assure service meets Starbucks requirements.
  • Provide the highest quality of customer service and exceed guest expectations.
  • Ensures Starbucks maximizes sales, service, profit and guest satisfaction.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responsible for opening and closing the building.
  • Responsible for cash handling, safe verification, and daily deposits. Imputed money entry at beginning and end of shift to ensure all cash handling was done properly.
  • Knowledge of labor scheduling reports, labor tracking and approving time.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Responding quickly to complex request in a high paced environment.
  • Built a strong understanding of company values and policies.
  • Memorization of all starbucks recipes, handling multiple beverages within a time frame with consistently positive satisfaction sores.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas.
  • Responsible for counting and ordering all inventory including supplies, product and retail.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
Education and Training
Expected in 05/2018 to to
High School Diploma:
Pasadena High School - Pasadena, CA
GPA:
Diploma, May 2018 (GPA: 3.9) Honors + Advanced Placement Clubs + Extra Activities
Expected in to to
General Studies:
Pasadena City College - Pasadena, CA
GPA:

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Resume Overview

School Attended

  • Pasadena High School
  • Pasadena City College

Job Titles Held:

  • Sales & Service Expert
  • Service & Engagement/TM
  • Supervisor/Key Holder/Barista Trainer

Degrees

  • High School Diploma
  • General Studies

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