Musical instrument retail sales professional offering a 30-year background in sales,management, and customer service, as well as in-depth understanding and knowledge of latest trends in the market place.
Excellent communication skills
Effective Retail Sales Manager
Social media savvy
Developed highly effective sales training strategies as Sales Manager and General Manager of a 20-person team at Sam Ash.
Opened and managed first Sam Ash location in Atlanta,Georgia.
Created,developed and maintained highly successful Drum Department at Fred's Music.
Attended Dale Carnegie Sales Training as well as numerous manufacturer's sales training including; Peavey,Roland,Fender,Marshall,and others.
October 1996 to August 2010
Sam AshKing Of Prussia, PASales-Sales Manager-General Manager
Obtained a position as Guitar Department sales for newly opened location in King of Prussia,Pa. Maintained highest level of sales in the KOP location as well as top ten chain wide.
Promoted to Sales Manager within 2 years. Led sales calls with team members to establish sales and customer retention goals.Interviewed, hired and trained all sales staff for store location.Resolved customer complaints per month regarding sales and service.
Promoted to General Manager within 3rd year of employment. Continued development of sales force and maintained a high level of gross sales within the company parameters of gross profit dollars, average sales receipt requirements, and retaining company expectations of gross profit percentage.
1996 relocated to Atlanta, Georgia to open first Sam Ash in that state. Hired and trained all sales staff for new store location. Participated in numerous outside promotions to establish Sam Ash in the Atlanta marketplace. Facilitated in store " American Idol " type promotion with R&B singer Ne-Yo which resulted in free TV and Radio advertisement and drawing approximately 2000 people to the new location in a two and a half day period. The second anniversary sale was the highest grossing sales day in the company history at 100K.
October 1992 to September 1996
Zeswitz MusicReading, PAManager
Hired and trained all sales staff for store location.
Determined merchandise price schedules and discount rates, as well as ordering merchandise from manufacturers.
Monitored customer preferences to determine focus of sales efforts.
Resolved customer complaints by exchanging merchandise, and refunding money.Maintained friendly and professional customer interactions.
Organized and participated in the first TV commercial for the store.
June 1985 to September 1992
Fred's Music ShopShillington, PASales-Manager
Wrote sales slips and sales contracts. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions.
Increased market share by 100% over the course of the 1st year employed. Promoted to Manager after 2 years. Continued product training, hiring and sales training of new associates.
Returned to Fred's Music in 2014 to re image the overall concept and presentation in the market place.
Wilson High School Reading, PA, United StatesGeneral High School Diploma