Skilled Sales Representative committed to addressing customer concerns with speed, accuracy and professionalism.Resourceful Sales Representative who consistently meets and exceeds productivity goals.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Demonstrated mastery of customer service call script within specified time frames.Improved customer ratings by 21%.Built customer loyalty by placing follow-up calls for customers who reported product issues.
I helped the mentally challenged with daily hygiene, chorus, and daily goals. I helped build self esteem and independence within each girl. I made sure the girls got to their doctor appointments and counseling sessions safely. I took their vitals and gave them their medication and helped them to prepare meals daily.
Helping non-profit organizations raise money. Driven fundraising programs include active donor cultivation, lapsed donor reactivation, and new donor acquisition. Experience with one-time gifts, recurring/sustaining gift programs, major donor mid-level upgrade/cultivation, membership recruitment or renewal, volunteer recruitment, pre-recorded messages and surveys.
Showing and securing prospective tenants for vacant homes and apartments. Collected monthly rent, scheduled maintenance, cleaning, security and maintained key inventory for homes and apartments based on priority. Followed FHA guidelines for renting to tenants and completed paperwork necessary for leasing.
Assisted new and existing cardholders with activating Chase accounts via phone, balance transfers, lost and stolen credit cards, account information, due dates and payment schedules. Upsell and cross sell Chase products and services. Retain customers while promoting business. Provide advice and ensure customers have a great, easy to understand experience.
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