Sales Representative /Customer Service Associate Resume Example Courtesy Kia Of Brandon

SALES REPRESENTATIVE /CUSTOMER SERVICE ASSOCIATE

Professional Summary

Energetic Sales Representative / Customer Service Associate offering demonstrated customer service success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing several years of related experience.

Skills

Customer Service
Sales processes
Product and Service Sales
Goals and Performance
Extensive personal network
Systems and software programs
Verbal and written communication

Sales expertise
Sales Reporting
Review of contracts
Sales Closing
Lead prospecting
Positive and Upbeat

Work History

Sales Representative /Customer Service Associate, 11/2015 to Current
Courtesy Kia Of Brandon – Brandon, FL

Promote new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
Collaborate with upper management to implement continuous improvements and exceed team goals.
Order and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
Deliver engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Aggressively pursue competitive accounts by differentiating company from competitors.
Resolve customer issues quickly and managed accounts to increase sales and meet quotas.
Handle all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Identify opportunities for growth within sales department and collaborate with sales teams to reach sales goal.
Maintain relationships with customers and found new ones by identifying needs and offering appropriate services.
Drove sales conversion rates up through effective phone calls, mailings and emails to customer base.
Pursue resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Offer each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cultivated customer loyalty, promoted repeat customers and improved sales.

Sales Representative /Customer Service Associate, 03/2010 to 10/2015
Brandon Hyundai – Brandon, FL

Offered top-notch customer service, personal service and polite support to boost sales and customer satisfaction.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Completed registration paperwork and sales documentation.
Resolved customer concerns regarding loan financing and warranties.
Outlined sales, warranty and service procedures.
Responded to customer enquiries via telephone and email.
Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Negotiated purchase prices and explained sales, warranty and optional products.
Demonstrated vehicle features and conducted test drives.
Met customers on lot and in showroom to discuss available vehicles and options.
Contacted associated dealerships to locate desired vehicles meeting customer specifications.
Negotiated vehicle prices and secure financing for customers.
Completed sales contracts, purchase documentation, registration paperwork and dealership records.
Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Maintained compliance with all service, quality, and regulatory standards.
Offered comprehensive knowledge of vehicle operations and brand features.
Prepared purchased vehicles and completed final delivery checks.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.

Sales Representative /Customer Service Associate, 07/2008 to 02/2010
Plantation Ford – Plantation, FL

Approached potential clients assessing customer needs and requirements.
Offered quality customer service to bolster sales and customer satisfaction.
Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Closed sales deals negotiating price upon sales contracts
Followed-up with clients regarding to sales purchases to ensure customer satisfaction,
Pursued existing and potential customers through phone calls, emails, sales flyers and text message to generate leads and sales.

Education

High School Diploma: 06/1984
Boyd H. Anderson High School - Lauderdale Lakes, FL

Resume Overview

Companies Worked For:

Courtesy Kia Of Brandon
Brandon Hyundai
Plantation Ford

School Attended

Boyd H. Anderson High School

Job Titles Held:

Sales Representative /Customer Service Associate

Degrees

High School Diploma : 06/1984

Sales Representative /Customer Service Associate Resume Example

Resume Score: 80%

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